Showroom Manager

LOVESAC COMPANY • Mason, OH

3d • $33 - $40 • Onsite

About The Position

Lovesac is hiring a Showroom Manager for its Deerfield Town Center showroom in Mason, Ohio. The manager leads showroom sales and operations while personally engaging customers, building the sales pipeline, and closing business. The role sets the standard for the customer journey and selling process, develops lasting client relationships, and delivers memorable product education and brand experiences. The manager owns showroom P&L performance and works to meet and exceed sales goals and KPIs.

The Showroom Manager builds and leads a high-performing, inclusive team, owning recruiting, coaching, development, and retention. The position also leads day-to-day operations, including scheduling, merchandising, inventory, technology, safety, and adherence to brand standards and policies. Travel of up to 25% may be required, including to local stores, vendors, meetings, and an annual company event. The role regularly requires work during peak selling periods, including weekends, holidays, and nights.

Requirements

• Must be at least 18 years old.
• At least 2 years of management experience in a retail environment.
• Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
• Ability to use technology for sales and customer support, product demonstrations, and internal CRM systems.
• Ability to travel as required to local stores, third-party vendors, meetings, and the annual company event.
• Demonstrated judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the safety of people and property.
• Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Ability to stand and walk for extended periods, up to 8 hours per shift.
• Ability to move objects, including medium to large furniture items weighing up to 75 pounds, and assemble furniture on the selling floor.
• Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

• Lead from the showroom floor by actively selling and setting expectations for the Lovesac selling process.
• Maintain a strong quote pipeline and conduct consistent quote reviews.
• Guide the full customer journey, use insights to support performance, and hold the team accountable for conversion and exceptional service.
• Model product knowledge and coach the team to provide brand tours, product education, and memorable customer experiences.
• Build customer relationships that support loyalty, repeat business, and brand advocacy.
• Own P&L performance through sound decisions and disciplined execution, meeting and exceeding goals and KPIs.
• Set the team vision and build a people-first culture focused on growth, accountability, and inclusion.
• Recruit, develop, coach, and retain Associates; build a strong talent bench through outreach, relationship-building, and community networking.
• Identify and address people issues, coach through conflict, and involve partners when appropriate.
• Lead day-to-day operations, including scheduling, merchandising, inventory, and technology.
• Support customer conversations by maintaining brand standards, safety, and policies.
• Take on additional priorities and special projects to support the growth of the store, team, and brand.

Benefits

• Performance-based quarterly bonus
• One-time inaugural equity grant
• 401(k) with company match
• Basic life and accidental death and dismemberment coverage
• Short-term disability coverage
• Long-term disability coverage
• Paid parental leave
• Paid time off
• Dependent care savings plan
• Commuter and parking plans
• Legal and identity theft plans
• Pet insurance
• Associate discount
• Medical, dental, and vision plans
• Health savings accounts
• Wellness and gym discounts
• Associate Resource Groups
• Lovesac Gives Back
• Employee Assistance Program (EAP)
• Teladoc Behavior through medical coverage
• Up to 125 hours of paid time off during the first year, within the fiscal calendar year
• One and one-half times the regular rate for hours worked over 40 in a work week
• Eight paid company-recognized holidays, with one and one-half times the regular rate for hours worked on those holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED