Showroom Manager

By The Yard•Oconomowoc, WI

1d•Onsite

About The Position

By the Yard is a family-owned and operated manufacturer of maintenance-free outdoor furniture and accessories, using recycled milk jugs in its products and focusing on eco-conscious operations. The Showroom Manager oversees the daily operations of the Oconomowoc, Wisconsin showroom and is responsible for delivering a strong customer experience, maintaining the showroom, developing customer relationships, and coaching the showroom team. The position is full-time, 40 hours per week, with Saturday availability required. It is not remote or commission-based and reports to the Customer Experience Manager. The role includes leading showroom staff, coordinating schedules, supporting recruitment and training, monitoring sales and team metrics, and working with the Customer Experience Manager on showroom goals and growth. The manager may also work at off-site shows or other store locations and will make deliveries and assist drivers with enhanced furniture deliveries. The position requires some weekends, overtime, and travel.

Requirements

Experience overseeing staff, including scheduling, recruiting, training and development, and performance management.
Exceptional customer service skills.
Effective communication skills.
Excellent leadership skills.
Sound organizational skills.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office Suite.
Availability for some weekends and overtime.
Ability to travel for off-site shows and events or to other store locations.
Ability to make deliveries and assist drivers with enhanced deliveries.
Regular attendance according to the management-approved work schedule.
Ability to occasionally lift, bend, stoop, twist, or move up to 50 pounds; stand and walk frequently or for long periods; sit for long periods; work at a computer and type for extended periods; see, hear, and talk; and use a step stool.

Nice To Haves

Experience working as an Inside Sales Manager is preferred.
A bachelor's degree in Marketing, Business Administration, Business Management, or a related field is preferred.

Responsibilities

Oversee showroom service and ensure team members exceed customer expectations and build long-term customer relationships.
Maintain showroom appearance, layouts, organization, displays, and cleanliness.
Interact with showroom customers in person and by phone, build trust and product confidence, and educate walk-in guests with the goal of converting visits into sales.
Ensure daily sales and showroom tasks are completed and consistent practices and procedures are followed.
Schedule and coordinate employee coverage; recommend staffing levels and assist with recruiting and hiring.
Evaluate, coach, mentor, counsel, and take disciplinary action with showroom team members as needed.
Train new Consultants and support continuing education for current staff.
Report on showroom and team sales and metrics, adhere to showroom budgets, monitor team performance, and hold the team accountable to goals and initiatives.
Collaborate with the Customer Experience Manager on goals and strategies for showroom growth.
Perform other duties as requested or required, including delivery work and assisting drivers with enhanced deliveries.
Travel to off-site shows and events or other store locations as needed.