Showroom Manager

LOVESAC COMPANY • North Palm Beach, FL

7d • $33 - $37 • Onsite

About The Position

The Showroom Manager leads sales, customer experience, team development, and daily operations at a Lovesac showroom. The manager actively sells on the floor, owns sales results and P&L performance, maintains a strong quote pipeline, and guides the team in delivering the Lovesac selling process and exceptional customer experiences. The role builds customer loyalty and brand advocacy through product education, relationships, and consistent follow-up.

The manager leads a high-performing, inclusive team and is responsible for recruiting, coaching, developing, and retaining Associates. They oversee scheduling, merchandising, inventory, technology, brand standards, safety, and policies, while adapting to additional priorities and special projects. The position requires regular work during busy selling periods, including weekends, holidays, and nights, and travel as required by the Company.

Requirements

• Must be at least 18 years old.
• At least 2 years of management experience in a retail environment.
• Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
• Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
• Ability to travel as required by the Company using various forms of transportation.
• Excellent judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the safety of people and property.
• Effective communication skills and ability to manage conflict reasonably and nonconfrontationally.
• Ability to stand and walk for extended periods, up to 8 hours per shift.
• Ability to move objects, including medium to large furniture items weighing up to 75 pounds, between positions and to assemble furniture on the selling floor.
• Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

• Lead from the sales floor, actively sell, set expectations for the Lovesac selling process, maintain a strong quote pipeline, and drive quote reviews.
• Own the customer journey and use insights to guide team performance, conversion, service quality, and lasting client relationships.
• Model expert product knowledge and coach Associates to deliver brand tours, product education, memorable experiences, and sales closures.
• Build customer loyalty, repeat business, and brand advocacy through genuine connections.
• Own showroom P&L performance and make decisions that achieve sales goals and KPIs.
• Set the team vision and foster a people-first culture grounded in growth, accountability, inclusion, respect, and belonging.
• Recruit, develop, coach, and retain Associates; build a talent bench through outreach, relationship-building, and community networking.
• Identify and address people issues, coach through conflict, and involve appropriate partners when needed.
• Lead daily operations, including scheduling, merchandising, inventory, and technology.
• Implement brand standards, safety practices, and company policies in a customer-centric manner.
• Take on additional priorities and special projects to support the growth of the store, team, and brand.
• Travel as required to local stores, third-party vendors, meetings, and the annual company event.

Benefits

• Performance-based quarterly bonus
• One-time inaugural equity grant
• 401(k) with company match
• Basic life and accidental death and dismemberment coverage, short-term disability, and long-term disability coverage
• Paid parental leave
• Paid time off, up to 125 hours during the first year within the fiscal calendar year
• Dependent care savings plan
• Commuter and parking plans
• Legal and identity theft plans
• Pet insurance
• Associate discount
• Medical, dental, and vision plans
• Health savings accounts
• Wellness and gym discounts
• Associate Resource Groups
• Lovesac Gives Back
• Employee Assistance Program
• Teladoc behavioral health through medical coverage
• Overtime pay at 1.5 times the regular rate for hours worked over 40 in a work week
• Eight paid company-recognized holidays; hours worked on these holidays are paid at 1.5 times the regular rate

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED