Showroom Manager

Visual Comfort & Co. • West Hollywood, CA

2d • $110,000 - $116,000 • Onsite

About The Position

Visual Comfort & Co. is a premier resource for decorative and architectural lighting, ceiling fans, system controls, and automated shading solutions. The Showroom Manager leads a sales team in achieving sales and operational goals while upholding company values and delivering a world-class customer experience. The role oversees recruiting, training, and mentoring staff throughout the sales process, from initial contact through project completion and after-sales support. It also identifies business opportunities, develops sales strategies, and maintains high standards for product presentation and showroom operations.

The manager supports and coaches team members, collaborates with business partners and internal departments, and uses sales and operations data to guide priorities. They oversee showroom presentation, merchandising, inventory, systems training, product resets, buildouts, and installations. The role also includes reporting on performance and maintaining accurate records. Showrooms are open Monday through Friday, 10:00 a.m. to 6:00 p.m., and Saturday, 10:00 a.m. to 5:00 p.m.; they are closed Sundays. Team members work a five-day rotating schedule that includes two Saturdays per month.

Requirements

• At least 3 years of management and sales experience in luxury home furnishings, lighting, or building materials.
• Background in interior design, custom home products, or lighting.
• College degree.
• Proven leadership and motivational abilities.
• Strong organizational and follow-up skills.
• Professional demeanor.
• Creativity and a strong design sense.
• Ability to handle multiple priorities.
• Strong analytical and decision-making skills.
• Proficiency with point-of-sale systems.
• Discretion when handling confidential information.
• Customer service operations skills.
• Flexible schedule, including Saturdays.
• Consistently uphold Visual Comfort's brand values and service standards.
• Authorization to work in the United States; employment-based immigration sponsorship and other immigration sponsorship or benefit assistance are not provided.

Nice To Haves

• Experience in high-end or luxury retail is preferred.

Responsibilities

• Provide support, coaching, and direction to ensure staff understand the company's sales, customer service, and showroom operating procedures.
• Build collaborative working relationships with business partners, including Business Development Specialists.
• Develop and manage proactive sales and business development efforts to identify and convert prospective customers.
• Analyze sales and operations data to guide sales behaviors and priorities.
• Work with the marketing team to identify and develop local-market events.
• Maintain a clean, visually appealing, and organized showroom that supports sales objectives.
• Collaborate with Visual Merchandising and Operations teams on merchandising and showroom inventory management.
• Develop expertise in the company's point-of-sale and operating systems and train staff as needed.
• Coordinate with internal departments on showroom product resets, buildouts, and installations.
• Ensure the showroom is prepared and operational at the start of each business day.
• Provide regular updates on store performance, including sales, returns, inventory aging, and personnel matters, and request support when needed.
• Prepare monthly reports according to company protocols and timelines.
• Maintain accurate records of showroom inventory, sales activity, and banking transactions.
• Recruit, train, and mentor staff throughout the sales process.
• Promote teamwork, inclusivity, continuous improvement, and outstanding customer experiences.

Benefits

• Structured training and ongoing education, with career advancement opportunities.
• Generous vacation accrual and paid time off.
• Seven paid holidays per year plus two floating holidays.
• Competitive base salary with opportunities for monthly variable compensation.
• Company covers the majority of employee medical premiums.
• Vision and dental coverage available starting the first of the month following the start date.
• Company-provided life insurance and short-term disability coverage.
• 401(k) plan with company matching up to 4%, available beginning the first of the month following the hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager