Team Lead Jobs

About The Position

Requirements

• At least 21 years old.
• Reading, writing, basic math, and verbal communication skills in English.
• Reliable transportation and a government-issued driver’s license.
• High school degree or GED.
• Proven ability to handle complex customer service situations.
• Ability to pass a company background check.
• 1–2 years of supervisory experience, preferably in a casual dining or bar service capacity.
• Ability to work 20–40 hours per week on a flexible schedule that may include mornings, mid-day shifts, evenings, weekends, and holidays.
• Ability to wipe down table tops and legs, pick up floor debris, and wipe down booth seats in the bar area.
• Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
• Mobility throughout the entire shift.
• Ability to transport glass racks and cases weighing up to 25 pounds up to 15 times per shift.
• Ability to stand and exert fast-paced mobility for up to four hours at a time.
• Good balance and ability to reach, bend, stoop, and kneel; ability to frequently lift up to 50 pounds.
• Frequent immersion of hands in water every five minutes throughout a shift.
• Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

• ServeSafe Alcohol Certification.
• Bi-lingual experience.

Responsibilities

• Assist in supervising the restaurant environment during scheduled shifts.
• Ensure prompt, friendly service according to company guidelines.
• Build a culture guided by the Vision / Mission statement in support of people, profits, and the guest experience.
• Ensure immediate response to and correction of verbal guest complaints.
• Promote a high-quality guest experience through table touching and proactive resolution of potential guest issues.
• Teach and enforce alcohol awareness.
• Assist in maintaining adequate inventory levels.
• Ensure product preparation and presentation meet company standards.
• Ensure effective safety and security programs according to company policy and government standards, and report concerns to the Associate or General Manager.
• Promote restaurant organization, cleanliness, and sanitation.
• Complete basic assigned administrative functions associated with restaurant opening and closing procedures.
• Ensure cash handling procedures are completed according to company and brand policy.
• Manage alcohol service according to applicable state and federal laws and regulations, and company and brand policies and standards.
• Accept and audit deliveries.
• Assist in supervising Team Member performance.
• Maintain a professional, ethical, and role-model image.
• Perform other related duties as required and assigned.