Team Lead

Applebee's (Potomac Family Dining Group)•Prince Frederick, MD

14d

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests. The role supports service that meets Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service, with very limited decision-making authority. The Team Lead supervises the restaurant environment and Team Member performance during scheduled shifts, completes basic opening and closing administrative functions, and helps maintain guest service, product quality, safety, sanitation, and operational standards. The position also involves handling alcohol service, cash procedures, and delivery acceptance and auditing. Other related duties may be assigned as required.

Requirements

At least 21 years old.
Reading, writing, basic math, and verbal communication skills in English.
Reliable transportation and a government-issued driver’s license.
High school degree or GED.
Proven ability to handle complex customer service situations.
Ability to pass the company background check.
1–2 years of supervisory experience, preferably in a casual dining or bar service capacity.
Ability to work 20–40 hours per week on a flexible schedule that may include mornings, midday shifts, evenings, weekends, and holidays.
Ability to perform the listed physical demands, including standing and moving throughout the shift, frequent lifting, bending, reaching, stooping, kneeling, and frequent immersion of hands in water.
Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Lead people and processes during assigned shifts to support prompt, friendly service consistent with company guidelines.
Build a culture guided by the Vision/Mission statement and focused on people, profits, and guest experience.
Ensure immediate response to and correction of verbal guest complaints; use table touches and proactive service to resolve potential guest issues.
Teach and enforce alcohol awareness and manage alcohol service according to applicable state and federal laws and company and brand policies and standards.
Assist in maintaining adequate inventory levels and accept and audit deliveries.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic administrative functions associated with restaurant opening and closing procedures.
Ensure cash-handling procedures are completed according to company and brand policy.
Assist in supervising Team Member performance.
Maintain a professional, ethical, and integral role-model image.
Perform other related duties as required and assigned.