Member Team Lead

Walmart•Chino, CA

14d•$23 - $31•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training associates, and providing guidance on member service. The role supports recruiting, hiring, scheduling, promotion, coaching, and evaluation activities, and helps ensure that member complaints and issues are resolved in accordance with company guidelines. The position supports membership by informing current and prospective members about membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; and participating in sales and marketing events. It provides member service and purchasing assistance, supports transactions at registers and self-checkout, guides members in using self-service technology, and helps ensure club pickup orders are filled. The Member Team Lead oversees assigned area operations, including handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, assisting with item transport, and maintaining parking lot cleanliness. The role also completes accounting records and transactions, supports register operations and deposits, prepares and oversees cash fund transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information. The role develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and business partners, monitors results, and identifies improvement opportunities. It promotes compliance with company policies, procedures, and ethical standards; leads and participates in teams; supports coworkers through feedback and mentoring; and models the company’s values and commitment to customer and member service.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Help resolve member complaints and issues according to company guidelines.
Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and participate in sales and marketing events.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology.
Assist members with transactions at registers and self-checkout and ensure club pickup orders are filled.
Oversee claims and returns, merchandise organization, identification of shrink and damage, cart and flatbed availability, item transport assistance, and parking lot cleanliness.
Complete accounting records, files, transactions, and other required documentation; support register operations; prepare deposits and cash fund transfers; and investigate cash overages and shortages.
Maintain the confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices to meet business needs; collaborate with stakeholders; monitor results; and identify improvement opportunities.
Promote compliance with company policies, procedures, and ethical standards, and assist management in addressing compliance issues.
Lead and participate in teams by coordinating work, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
Build trusting working relationships, communicate positively, mentor and develop others, and recognize their contributions.
Support customer- and member-focused decisions, continuous improvement, and the use of new technologies and skills.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, covering programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.