Team Lead Footwear

Bass Pro Shops•Destin, FL

13d

About The Position

The Team Lead Footwear works under the supervision of the Group Sales or Department Manager and gives daily direction to associates in a store department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service, while helping the department achieve sales, gross margin, inventory shrinkage, and payroll goals. The Team Lead helps staff, train, schedule, coach, and motivate associates; supports performance evaluations and resolves customer and associate issues with management and Human Resources. The role maintains product knowledge, executes merchandising directives and plan-o-grams, supports special events, and helps ensure accurate inventory, pricing, signage, and product displays. It also assists customers with purchase decisions and promotes programs including CLUB Membership, VOC, and In-Store Pick-up. This position requires frequent standing and walking, customer and coworker communication, and moving merchandise. It may also involve ladders, machinery, power tools, motor vehicles or heavy equipment, confined spaces, and noisy environments. The position exercises independent judgment within company policies and procedures. Applications are accepted on an ongoing basis.

Requirements

High school diploma or equivalent.
Two to four years of retail sales experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to meet the position’s physical requirements, including frequent standing and walking and moving objects up to 20 pounds constantly; objects up to 100 pounds or more may occasionally be moved with a team lift.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate plan-o-grams.
Help ensure a pleasant and productive customer shopping experience and maintain a high level of personal customer service.
Assist with department staffing, interviewing, selection recommendations, training, performance-appraisal input, and weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate opportunities with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signage, and pricing of advertised items.
Assist management with supervisory responsibilities, including planning and directing work, evaluating performance, addressing complaints, and resolving problems.
Help customers make buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental benefits.
Vision benefits.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.