Footwear Team Lead - Full Time

Bass Pro Shops•Rogers, AR

About The Position

Under the supervision of the Group Sales or Department Manager, the Footwear Team Lead provides daily direction to department associates and supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping provide a pleasant and productive shopping experience. The Team Lead helps staff, train, schedule, coach, and motivate associates; participates in interviews and makes selection recommendations; and provides input for performance appraisals. The role coordinates merchandising directives and plan-o-grams, maintains pricing and UPC integrity, supports special events, and helps ensure appropriate assortments, accurate inventory, and correct displays and signage. The Team Lead maintains product knowledge, conducts product demonstrations, resolves customer and associate concerns with management and Human Resources, and assists customers with buying decisions and company programs. The position requires frequent standing and walking, occasional ladder or stair use, repetitive hand and wrist motions, communication, and occasional operation of machinery, power tools, motor vehicles, or heavy equipment. It includes light work involving objects up to 20 pounds constantly and may occasionally require moving or lifting objects up to 100 pounds or more with a team lift as needed. Work may occasionally take place in confined or noisy spaces.

Requirements

High school diploma or equivalent.
Two to four years of retail sales experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to stand and/or walk constantly during the shift.
Ability to occasionally ascend or descend ladders, stairs, ramps, or similar structures; repeat motions involving wrists, hands, or fingers; operate machinery, power tools, motor vehicles, or heavy equipment; and work in confined or noisy spaces.
Ability to move objects up to 20 pounds constantly and occasionally move or lift objects up to 100 pounds or more, using a team lift as needed.

Nice To Haves

Supervisory experience.

Responsibilities

Support the GSM or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate plan-o-grams.
Help ensure a pleasant and productive customer shopping experience and maintain strong customer service results.
Assist management and Human Resources with staffing, interviewing, selection recommendations, training, performance appraisal input, and weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate concerns with the GSM or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with coordinating special events and maintaining pricing and UPC integrity, assortments, inventory accuracy, displays, signage, and advertised-item pricing.
Assist with supervisory responsibilities, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Help customers make purchasing decisions by identifying and evaluating needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.