Team Captain Footwear & Apparel

DICK'S Sporting Goods • Webster, NY

11d • $51,500 - $65,500 • Onsite

About The Position

At DICK’S Sporting Goods, the Team Captain – Footwear & Apparel leads a retail team focused on exceptional service, product knowledge, and athlete engagement. The role coaches teammates, drives sales, and helps athletes find suitable footwear and apparel for performance and style. It operates in a fast-paced, team-first environment and supports the company’s inclusive store culture.

The Team Captain contributes to department business planning with the Store Manager and Assistant Store Manager, oversees staffing and execution of operational and merchandising plans, and monitors progress against business, payroll, and financial goals. When serving as the sole leader in the building, the role provides general store oversight, including opening and closing procedures and supervision of teammates.

The position leads the hiring, onboarding, training, coaching, development, recognition, and performance management of direct reports. It also ensures compliance with company policies, safety and loss-prevention procedures, standard operating procedures, and applicable external requirements.

Requirements

• High school diploma or equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience required.
• Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds, up to 25 times per hour.
• Ability to stand or walk for extended periods, up to 4 hours.
• Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods, up to 2 hours continuously.

Nice To Haves

• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and providing accurate, knowledgeable information about products and assortment.
• Maintain merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote and lead company programs, such as customer loyalty participation, warranty sales, and private-label credit card enrollment.
• Work with the Store Manager and Assistant Store Manager on 30-60-90 day plans and operational plans for assigned departments.
• Help plan staffing, hiring needs, operational initiatives, and merchandising sets in accordance with budgets and financial goals; execute plans and adjust them based on effectiveness.
• When the sole leader in the building, oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
• Communicate departmental goals and plans to direct reports, assign workload, monitor progress, and adjust priorities to maintain operations and athlete support while meeting payroll and financial goals.
• Develop effective schedules for direct reports and adjust them to meet athlete traffic demands and complete operational and merchandising initiatives.
• Source, interview, hire, onboard, and retain an appropriate number of direct reports in areas of oversight.
• Train, coach, provide feedback and development, recognize, and motivate teammates throughout their employment lifecycle.
• Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
• Foster a store environment in which teammates and athletes are welcome and treated with respect.
• Follow and enforce safety, loss-prevention, standard operating, and applicable external policies and requirements; hold teammates accountable for compliance.

Benefits

• Competitive total rewards package that could include incentive, equity, and benefits.
• Generous suite of benefits.
• Paid leave in accordance with applicable state requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED