Team Captain Apparel
About The Position
The Team Captain – Apparel leads the Apparel department at DICK’S Sporting Goods, delivering engaging shopping experiences through product knowledge, athlete connection, and great service. The role coaches teammates, drives sales, and helps athletes feel confident in their selections while maintaining department standards and supporting store business priorities. Working with the Store Manager and Assistant Store Manager, the Team Captain contributes to department plans and operational initiatives, schedules and assigns work, and adjusts plans to respond to athlete traffic and business needs. When the sole leader in the building, the Team Captain acts as Head Coach and provides general store oversight, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision. The role also leads hiring, onboarding, training, coaching, performance management, and teammate development, while ensuring a welcoming environment and compliance with safety, loss prevention, company procedures, and applicable laws and guidelines.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience.
- Previous retail or customer-facing experience required.
- Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15–35 lbs., up to 25 times per hour.
- Ability to stand or walk for extended periods of up to 4 hours.
- Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
- Ability to perform repetitive motions for short periods of up to 2 hours continuously.
Nice To Haves
- Previous people leadership experience preferred.
Responsibilities
- Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
- Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
- Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans and operational plans for assigned departments in alignment with budgets and financial goals.
- Execute plans, evaluate their effectiveness, and make adjustments using independent judgment and analysis.
- When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
- Communicate departmental goals and plans to direct reports, assign workload based on skill levels, and monitor progress against plans and store goals.
- Develop and adjust schedules to meet athlete traffic demands, payroll and financial goals, and operational and merchandising needs.
- Lead sourcing, interviewing, hiring, onboarding, retention, training, coaching, feedback, development, recognition, and motivation of direct reports.
- Conduct performance management, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
- Create a store environment where teammates and athletes are welcomed and treated with respect.
- Adhere to and enforce safety, loss prevention, standard operating procedures, and applicable laws and external governing guidelines.
Benefits
- Competitive total rewards package that could include incentive, equity, and benefits.
- Generous suite of benefits.
- Complies with state paid leave requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
