Team Captain Apparel

DICK'S Sporting Goods•Metairie, LA

About The Position

The Team Captain – Apparel leads the Apparel department at DICK’S Sporting Goods, delivering an engaging shopping experience through product knowledge and connections with athletes. The role coaches teammates, drives sales, and helps athletes feel confident in their selections while providing service that balances performance and style. Working with the Store Manager and Assistant Store Manager, the Team Captain contributes to department plans and business priorities, oversees staffing and operational and merchandising initiatives, and adjusts plans based on their effectiveness. The role communicates goals and assigns work, schedules direct reports, and leads hiring, onboarding, training, coaching, development, recognition, and performance management. When serving as the sole leader in the building, the Team Captain provides general store oversight, including opening and closing, Front End and Cash Office functions, and teammate supervision. The role also upholds merchandising and presentation standards, promotes company programs, and enforces safety, loss prevention, operating procedures, and applicable external requirements. The position requires physical activity, including standing, walking, lifting, and working at heights.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.
Ability to stand, bend, stoop, reach, push, pull, and repeatedly lift items weighing 15 to 35 lbs. up to 25 times per hour.
Ability to stand or walk for extended periods, up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods, up to 2 hours continuously.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs such as customer loyalty participation, warranty sales, and private-label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans supporting business priorities for assigned departments.
Help establish working plans for operational initiatives, staffing, hiring, and operational and merchandising sets in accordance with budgets and financial goals.
Execute plans, use independent judgment and analysis to assess effectiveness, and make adjustments as needed.
When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign workloads according to skill levels, monitor progress, and adjust priorities to maintain operations and athlete support while meeting payroll and financial goals.
Develop effective schedules for direct reports and adjust them to meet athlete traffic demands and complete operational and merchandising initiatives.
Source, interview, hire, onboard, train, coach, develop, recognize, motivate, and retain direct reports.
Manage teammate performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create a welcoming and respectful store environment for teammates and athletes.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable laws and guidelines; hold teammates accountable for meeting expectations.