Team Captain Footwear & Apparel

DICK'S Sporting Goods•Cedar Hill, TX

13d

About The Position

The Team Captain – Footwear & Apparel leads a dynamic retail team focused on exceptional service, product knowledge, and athlete engagement. The role coaches teammates, drives sales, and helps athletes find products suited to performance and style in a fast-paced, team-first environment. The Team Captain works with the Store Manager and Assistant Store Manager to plan and execute departmental priorities, oversee operations when serving as the sole leader in the building, and build and develop an effective team. The position also supports an inclusive store environment and ensures compliance with company policies, safety requirements, loss-prevention practices, and applicable external rules.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private-label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and business priorities.
Help establish operational plans for staffing, hiring needs, initiatives, and merchandising sets in line with budgets and financial goals.
Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee general store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work according to skill levels, and monitor progress against plans and store goals.
Develop schedules and adjust staffing to meet athlete traffic demands, complete operational and merchandising initiatives, and meet payroll and financial goals.
Lead sourcing, interviewing, hiring, onboarding, and retention of an appropriate number of direct reports.
Ensure teammates are trained and provide coaching, feedback, development, recognition, and motivation.
Manage teammate performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create a welcoming and respectful store environment for teammates and athletes.
Follow and enforce safety, loss-prevention, and standard operating procedures, as well as applicable laws and guidelines from external governing entities.
Hold teammates accountable for failing to meet expectations or comply with requirements.