Team Captain Footwear & Apparel
About The Position
The Team Captain – Footwear & Apparel leads a dynamic retail team to deliver exceptional service through product knowledge and athlete engagement. The role coaches teammates, drives sales, and helps athletes find products suited to performance and style. It contributes to department business planning and execution, team staffing and development, and store operations. When serving as the sole leader in the building, the Team Captain acts as Head Coach and provides general store oversight, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience.
- Previous retail or customer-facing experience required.
- Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15–35 lbs., up to 25 times per hour.
- Ability to stand or walk for extended periods, up to 4 hours.
- Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
- Ability to perform repetitive motions for short periods, up to 2 hours continuously.
Nice To Haves
- Previous people leadership experience preferred.
Responsibilities
- Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
- Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Promote and lead company programs, such as customer loyalty participation, warranty sales, and private label credit card enrollment.
- Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans supporting business priorities for assigned departments.
- Help establish plans for operational initiatives, staffing and hiring needs, and operational and merchandising sets in accordance with budgets and financial goals.
- Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
- When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
- Communicate departmental goals and plans to direct reports, assign workload according to skill levels, and adjust plans to support store goals and uninterrupted operations.
- Develop effective schedules for direct reports and make adjustments to address athlete traffic, operational work, merchandising initiatives, payroll, and financial goals.
- Lead sourcing, interviewing, hiring, onboarding, and retention of direct reports in areas of oversight.
- Train, coach, provide feedback and development, recognize, and motivate teammates throughout their employment.
- Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
- Foster a welcoming and respectful store environment for teammates and athletes.
- Follow and enforce safety, loss prevention, and standard operating procedures, as well as applicable laws and external governing requirements; hold teammates accountable for compliance.
Benefits
- Competitive total rewards package that could include incentive, equity, and benefits.
- Paid leave in compliance with state requirements.
- Generous suite of benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
