Team Captain Apparel
About The Position
The Team Captain – Apparel leads the Apparel department at DICK’S Sporting Goods, delivering an engaging shopping experience through product knowledge, athlete connection, and strong service. The role coaches teammates, drives sales, and supports athletes in making confident selections while delivering performance and style. Working with the Store Manager and Assistant Store Manager, the Team Captain contributes to department plans and business priorities, helps organize staffing and operational and merchandising initiatives, and adjusts plans based on results and changing store needs. When acting as the sole leader in the building, the role provides general store oversight, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision. The position also leads the hiring, onboarding, training, development, and performance management of direct reports; communicates goals and assigns workloads; and upholds company standards, policies, safety, and loss-prevention procedures. The role creates a welcoming and respectful environment for teammates and athletes.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience.
- Previous retail or customer-facing experience required.
- Ability to stand, bend, stoop, reach, push, pull, and repeatedly lift items weighing 15 to 35 pounds, up to 25 times per hour.
- Ability to stand or walk for extended periods, up to 4 hours.
- Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
- Ability to perform repetitive motions for short periods, up to 2 hours continuously.
Nice To Haves
- Previous people leadership experience preferred.
Responsibilities
- Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
- Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
- Work with the Store Manager and Assistant Store Manager to contribute to 30-60-90 day plans and business priorities for assigned departments.
- Help establish and execute working plans for operational initiatives, staffing and hiring needs, and operational and merchandising sets in line with budgets and financial goals; adjust plans using independent judgment and analysis.
- When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
- Communicate departmental goals and plans to direct reports, assign workloads based on skill levels, and monitor progress against plans and store goals.
- Develop and adjust schedules for direct reports to address athlete traffic demands and operational needs while meeting payroll and financial goals.
- Lead sourcing, interviewing, hiring, onboarding, training, retention, coaching, feedback, development, recognition, and motivation of teammates.
- Manage teammate performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
- Create a store environment where teammates and athletes are welcomed and treated with respect.
- Adhere to and enforce safety, loss prevention, standard operating procedures, and applicable external laws and guidelines.
Benefits
- Competitive total rewards package that could include incentive, equity, and benefits.
- Generous suite of benefits.
- Paid leave in compliance with state requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
