Team Captain Footwear & Apparel

DICK'S Sporting Goods•Gainesville, GA

14d•Onsite

About The Position

At DICK’S Sporting Goods, the Team Captain – Footwear & Apparel leads a retail team focused on exceptional service, product knowledge, and athlete engagement. The role coaches teammates, drives sales, and helps athletes find products suited to performance and style in a fast-paced, team-first environment. The Team Captain supports department business priorities by developing and executing plans with the Store Manager and Assistant Store Manager, overseeing staffing and operational and merchandising initiatives, and adapting plans as needed. When the sole leader in the building, the Team Captain acts as Head Coach and provides general store oversight. The role also hires, trains, develops, and manages direct reports while reinforcing a welcoming environment and compliance with company policies, safety requirements, and loss-prevention procedures.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.
Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 lbs. up to 25 times per hour.
Ability to stand or walk for extended periods, up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods, up to 2 hours continuously.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private-label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and establish plans for operational initiatives, staffing, hiring, and merchandising within budgets and financial goals.
Execute plans, use independent judgment to assess their effectiveness, and make adjustments as needed.
When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign workloads based on skill levels, monitor progress, and adjust to changing store goals and athlete traffic while meeting payroll and financial goals.
Develop effective schedules for direct reports and adjust schedules as needed to support traffic and operational and merchandising initiatives.
Lead sourcing, interviewing, hiring, onboarding, and retention of direct reports in areas of oversight.
Train, coach, provide feedback and development, recognize, and motivate teammates throughout their employment lifecycle.
Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create a store environment where teammates and athletes are welcome and treated with respect.
Follow and enforce safety, loss-prevention, standard operating, and external governing requirements, and hold teammates accountable for compliance.