Team Lead

Applebee's (Potomac Family Dining Group)•Germantown, IL

14d

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role supervises the restaurant environment during scheduled shifts with very limited decision-making authority, supports Team Member performance, and completes basic administrative functions associated with opening and closing procedures. The Team Lead promotes guest satisfaction, restaurant organization, cleanliness, sanitation, and safety. The position also supports inventory and delivery processes, product preparation and presentation, cash handling, and responsible alcohol service. The role requires professional, ethical, and integral conduct and may include other related duties as assigned.

Requirements

Must be at least 21 years old.
Reading, writing, basic math, and verbal communication skills in English are required.
Reliable transportation and a government-issued driver's license are required.
High school degree or GED required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience, preferably in casual dining or bar service.
Ability to work 20–40 hours per week and a flexible schedule that includes mornings, midday shifts, evenings, weekends, and holidays.
Sound judgment, decision-making, problem-solving, organization and planning, communication, attention to detail, coaching, accountability, and a friendly, engaging manner.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Supervise the restaurant environment during scheduled shifts, with very limited decision-making authority.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision/Mission statement and focused on people, profits, and guest experience.
Ensure immediate response to and correction of verbal guest complaints.
Support a high-quality guest experience through table touching and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure effective safety and security programs in accordance with company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete assigned basic administrative functions associated with restaurant opening and closing procedures.
Ensure cash handling procedures follow company and brand policy.
Manage alcohol service in accordance with applicable state and federal laws and regulations and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Operate with professionalism, ethics, and integrity, maintaining a role-model image.
Perform other related duties as required and assigned.