Team Lead

Applebee's (Potomac Family Dining Group)•L'Anse, MI

14d

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role supervises restaurant operations and Team Member performance during scheduled shifts, completes basic opening and closing administration, and supports cash handling, delivery auditing, inventory, safety, cleanliness, and guest service. The position has very limited decision-making authority and may supervise any hourly Team Member on shift.

Requirements

Must be at least 21 years old.
Reading, writing, basic math, and verbal communication skills in English are required.
Reliable transportation and a government-issued driver’s license are required.
High school degree or GED required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience, preferably in casual dining or bar service.
Ability to work 20–40 hours per week and a flexible schedule that includes mornings, midday shifts, evenings, weekends, and holidays.
Ability to perform the physical demands described in the posting, including standing and moving throughout the shift, lifting frequently up to 50 pounds, and reaching, bending, stooping, and kneeling.

Nice To Haves

ServeSafe Alcohol Certification is a plus.
Bilingual experience is a plus.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision/Mission statement to support people, profits, and guest experience.
Ensure prompt responses to and correction of verbal guest complaints.
Promote a high-quality guest experience through table touching and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete assigned administrative functions associated with opening and closing procedures.
Ensure cash handling procedures follow company and brand policy.
Manage alcohol service in accordance with applicable state and federal laws and regulations and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain a professional, ethical, and integral role-model image.
Perform other related duties as required and assigned.