Licensed Team Lead-Brea, CA-LensCrafters
About The Position
The Licensed Team Lead delivers exceptional customer service to LensCrafters customers and patients and helps achieve store success by managing key optical and lab processes and systems. In the retail setting, the role supports customers with product selections and recommendations, assists sales associates, and serves as a responsible alternate store key holder. Under a current and valid state opticianry license, the Team Lead advises on lens choices based on patients’ vision needs and prescriptions, adjusts or repairs eyewear, presents and dispenses eyewear, and performs digital measurements. When working in the lab, if applicable, the Team Lead custom-fits glasses, places prescriptions precisely in lenses, helps associates develop product and process knowledge, ensures finished eyewear meets optical standards and customer requirements, promotes safe work practices, and operates, cleans, and maintains lab tools and systems.
Requirements
- High school diploma or GED.
- Current and valid state opticianry license.
- Strong optical and retail experience.
- Knowledge of current optical theory and merchandise.
- Strong communication and listening skills.
- Strong interpersonal skills.
- Strong basic math skills.
- Sales skills.
- Problem-solving ability.
- Familiarity with cash registers, computers, and calculators.
- Leadership and training experience.
- Edging and mounting experience.
- Basic optics knowledge and optical measurement experience.
Nice To Haves
- State licensure, if applicable, and/or ABO Certification in non-licensed states.
- LensCrafters Final Eyewear Inspector Certification.
- LensCrafters Quality, Fitting & Adjusting Program.
- Experience with optical machinery and instruments.
- Customer service experience.
- AccuFit Digital Measurement System certification.
- Knowledge of current store merchandise and lens options.
Responsibilities
- Ensure the LensCrafters team provides unsurpassed customer service.
- Execute work accurately and proactively, using product knowledge and a solution-driven approach.
- Help customers make selections and provide recommendations; assist sales associates.
- Serve as a responsible alternate store key holder.
- Under a current and valid state opticianry license, provide expertise on lens choices based on patients’ vision needs and prescriptions.
- Adjust and/or repair eyewear as needed; present and dispense eyewear; perform accurate digital measurements.
- If working in the lab, custom-fit glasses and precisely place prescriptions in lenses.
- Help associates strengthen their knowledge, skills, and certification in foundational product and store processes related to lens and lab technology.
- Ensure finished eyewear meets optical standards and customer requirements.
- Create a safe working environment and demonstrate safe work practices.
- Operate, clean, and maintain lab tools and systems.
Benefits
- Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
- A competitive bonus and/or commission plan may be offered.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
