Licensed Optician Sacramento, CA-LensCrafters
About The Position
The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the brand as the premier destination for vision needs in the community. The role creates value for customers by providing exceptional service and high-quality, carefully crafted eyewear that exceeds expectations. The optician welcomes customers, fits and adjusts eyewear, places prescriptions in lenses, and ensures finished eyewear meets quality standards and customer needs. The position also supports customers and teammates with complex product needs and prescriptions, uses technology and appropriate tools accurately, and contributes to store results, appearance, safety, and inventory practices.
Requirements
- High school graduate or equivalent.
- State licensure.
- Optical dispensing experience.
- Strong customer service skills, including communication, listening, and teamwork.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills and ability to use and carry an iPad or tablet.
- Familiarity with point-of-sale systems, computers, and calculators.
- Willingness to embrace new technology and change.
Nice To Haves
- Previous customer service and retail experience.
Responsibilities
- Welcome customers and set expectations.
- Custom fit glasses and precisely place prescriptions in lenses.
- Demonstrate leadership in optical knowledge.
- Take and record measurements and accurately adjust and fit eyewear, ensuring finished eyewear meets standards and customer needs.
- Assist the team with complex product needs and prescriptions.
- Use technology accurately under time pressure and during high customer volume, applying product knowledge and appropriate tools.
- Explore root causes of issues, take a proactive and solution-driven approach, and ensure customer expectations are exceeded.
- Multitask, prioritize, and manage time across competing priorities.
- Work toward exceptional results on brand KPIs and competencies.
- Help keep the store clean, attractive, and organized.
- Inform management of safety opportunities and demonstrate safe work practices.
- Pursue continual learning and improvement and remain focused on results.
- Follow company policies and procedures, including those for discounts, promotions, and inventory management.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Competitive bonus and/or commission plan may be offered
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
