Licensed Optician - Bristol, CT - LensCrafters

EssilorLuxottica Group • Bristol, CT

1d • Onsite

About The Position

The Licensed Optician delivers LensCrafters’ brand value proposition and helps establish the store as the premier destination for vision needs in the community. The role creates value for customers by providing exceptional service and accurately fitted, high-quality eyewear that exceeds customer expectations. The position involves assisting customers with eyewear and prescriptions, applying optical expertise, using relevant technology and tools, and helping maintain an attractive, safe, and organized store.

Requirements

• High school graduate or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with point-of-sale systems, computers, and calculators.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous customer service and retail experience.

Responsibilities

• Welcome customers and set expectations.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Demonstrate leadership in optical knowledge.
• Take and record measurements, adjust and fit eyewear accurately, and ensure finished eyewear meets standards and customer needs.
• Assist the team with complex product needs and prescriptions.
• Use technology accurately under time pressure and during periods of high customer volume; demonstrate product knowledge and use appropriate tools.
• Identify root causes of issues, anticipate needs, and resolve problems to ensure customers are satisfied and expectations are exceeded.
• Multitask, prioritize, and manage competing priorities.
• Work toward exceptional results on brand KPIs and competencies.
• Help keep the store clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Pursue continual learning and improvement while working resourcefully and toward results.
• Follow company policies and procedures, including those for discounts, promotions, and inventory management.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts
• Competitive bonus and/or commission plan may be offered

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED