Licensed Optician - Rocky Hill, CT - LensCrafters

EssilorLuxottica Group • Rocky Hill, CT

1d

About The Position

The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the company as the premier destination for vision needs in the community. The role creates value for customers through excellent service and high-quality, precisely crafted eyewear that exceeds expectations.

The optician welcomes customers, takes and records measurements, custom-fits and adjusts eyewear, and ensures finished eyewear meets quality standards and customer needs. The role also provides optical expertise, assists with complex product and prescription needs, uses technology and appropriate tools accurately, and contributes to store standards, safety, and business results.

Requirements

• High school graduate or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and team-building.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with POS systems, computers, and calculators.
• Ability to embrace new technology and change.

Nice To Haves

• Previous customer service experience.
• Previous retail experience.

Responsibilities

• Welcome customers and set expectations for their experience.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Serve as a leader in optical knowledge and assist the team with complex product needs and prescriptions.
• Take and record measurements; accurately adjust and fit eyewear; ensure finished eyewear meets standards and customer needs.
• Use technology and appropriate tools accurately, even under time pressure and high customer volume.
• Use product knowledge and a solution-oriented approach to identify the cause of issues and ensure customer satisfaction.
• Multitask, prioritize, and manage time across competing priorities.
• Strive to achieve brand KPIs and competencies.
• Help keep the store clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Pursue continual learning, improvement, and results.
• Follow company policies and procedures, including those for discounts, promotions, and inventory management.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts
• Competitive bonus and/or commission plan may be offered

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED