Licensed Team Lead-Temecula-LensCrafters
About The Position
The Licensed Team Lead delivers exceptional customer service to customers and patients and helps ensure they are delighted with their experience. The role contributes to store success by managing key optical and, where applicable, laboratory processes and systems. In the retail setting, the Licensed Team Lead supports the team in providing outstanding service, offers product knowledge and solutions, assists customers with eyewear selections, and serves as an alternate store key holder. Under a current and valid state opticianry license, the role advises on lens choices based on vision needs and an optometrist’s prescription, adjusts or repairs eyewear, presents and dispenses eyewear, and takes accurate digital measurements. When working in the lab, the Licensed Team Lead custom-fits glasses, places prescriptions precisely in lenses, and helps associates build knowledge and skills related to lens and lab technology. The role ensures finished eyewear meets optical standards and customer requirements, promotes safe work practices, and performs basic operation, cleaning, and ongoing maintenance of lab tools and systems.
Requirements
- High school diploma or GED.
- Current and valid state opticianry license.
- Strong optical and retail experience.
- Knowledge of current optical theory and merchandise.
- Strong communication and listening skills.
- Strong interpersonal skills.
- Strong basic math skills.
- Sales skills.
- Problem-solving ability.
- Familiarity with cash registers, computers, and calculators.
- Leadership and training experience.
- Edging and mounting experience.
- Basic optics knowledge and optical measurement experience.
Nice To Haves
- State licensure, if applicable, and/or ABO Certification in non-licensed states.
- LensCrafters Final Eyewear Inspector Certification.
- LensCrafters Quality, Fitting & Adjusting Program.
- Experience with optical machinery and instruments.
- Customer service experience.
- AccuFit Digital Measurement System certification.
- Knowledge of current store merchandise and lens options.
Responsibilities
- Ensure the LensCrafters team provides exceptional customer service.
- Execute tasks accurately, proactively resolve issues, and demonstrate product knowledge.
- Assist customers with selections and recommendations, and support sales associates.
- Serve as a responsible alternate store key holder.
- Under a current and valid state opticianry license, advise on lens choices based on patient vision needs and the optometrist’s prescription.
- Adjust and repair eyewear as needed, present and dispense eyewear, and perform accurate digital measurements.
- When working in the lab, custom-fit glasses and precisely place prescriptions in lenses.
- Help associates strengthen their knowledge, skills, and certification in foundational product and store processes related to lens and lab technology.
- Ensure finished eyewear meets optical standards and customer requirements.
- Create a safe working environment and demonstrate safe work practices.
- Operate, clean, and maintain lab tools and systems.
Benefits
- Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
- A competitive bonus and/or commission plan may be offered.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
