Team Lead - LensCrafters Flagship Location - Corpus Christi

EssilorLuxottica Group•Corpus Christi, TX

11d

About The Position

The Team Lead delivers exceptional customer service and creates value for customers and patients. The role helps ensure customers and patients are delighted and supports store success by managing key optical and lab processes and systems to exceptional results. In retail, the Team Lead supports the team in providing outstanding service, assists customers with product selections and recommendations, supports sales associates, and serves as an alternate store key holder. Where applicable, lab responsibilities include fitting glasses, placing prescriptions in lenses, supporting associates’ knowledge and skills in lens and lab technology, ensuring finished eyewear meets optical standards and customer requirements, maintaining a safe work environment, and operating and maintaining lab tools and systems.

Requirements

High school diploma or GED.
Strong optical and retail experience.
Knowledge of current optical theory and merchandise.
Strong communication and listening skills.
Strong interpersonal skills.
Strong basic math skills.
Sales skills.
Problem-solving ability.
Familiarity with cash registers, computers, and calculators.
Leadership and training experience.
Edging and mounting experience.
Basic optics knowledge and optical measurement experience.

Nice To Haves

State licensure, if applicable, and/or ABO Certification in non-licensed states.
LensCrafters Final Eyewear Inspector Certification.
LensCrafters Quality, Fitting & Adjusting Program.
Experience with optical machinery and instruments.
Customer service experience.
AccuFit Digital Measurement System certification.
Knowledge of current store merchandise and lens options.

Responsibilities

Ensure the LensCrafters team provides unsurpassed customer service.
Execute work accurately and proactively using product knowledge and a solution-driven approach.
Assist customers with selections and recommendations, and assist sales associates.
Serve as a responsible alternate store key holder.
When working in the lab, custom-fit glasses and precisely place prescriptions in lenses.
Work with associates to strengthen their knowledge, skills, and certification in foundational product and store processes related to lens and lab technology.
Ensure finished eyewear meets optical standards and customer requirements.
Create a safe working environment and demonstrate safe work practices.
Perform basic operation, cleaning, and ongoing maintenance of lab tools and systems.