Licensed Optician-Temecula-LensCrafters
About The Position
The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the store as the premier destination for vision needs in the community. The role creates value for customers by providing exceptional service and high-quality, precisely crafted eyewear that exceeds customer expectations. The position welcomes customers, takes and records measurements, custom-fits glasses, places prescriptions accurately in lenses, and adjusts eyewear to meet quality standards and customer needs. The Licensed Optician supports complex product and prescription needs, uses technology and appropriate tools accurately, maintains product knowledge, and helps ensure customer satisfaction. The role also contributes to store results, appearance, organization, and safe work practices while following company policies and procedures.
Requirements
- High school graduate or equivalent.
- State licensure.
- Optical dispensing experience.
- Strong customer service skills, including communication, listening, and team-building.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills and ability to use and carry an iPad or tablet.
- Familiarity with point-of-sale systems, computers, and calculators.
- Willingness to embrace new technology and change.
Nice To Haves
- Previous customer service and retail experience.
Responsibilities
- Welcome customers and set expectations for their experience.
- Custom-fit glasses and precisely place prescriptions in lenses.
- Act as a leader in optical knowledge.
- Take and record measurements, accurately adjust and fit eyewear, and ensure finished eyewear meets standards and customer needs.
- Assist the team with complex product needs and prescriptions.
- Use technology and appropriate tools accurately, including during periods of time pressure and high customer volume.
- Use product knowledge to resolve issues proactively, identify root causes, and exceed customer expectations.
- Multi-task, prioritize, and manage competing priorities.
- Strive to achieve brand key performance indicators and competencies.
- Help keep the store clean, attractive, and organized.
- Inform management of safety opportunities and demonstrate safe work practices.
- Pursue continual learning, improvement, and results.
- Follow company policies and procedures, including those for discounts, promotions, and inventory management.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Competitive bonus and/or commission plan may be offered
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
