Team Lead

Applebee's (Potomac Family Dining Group)•Farmville, VA

14d•Onsite

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift, team members, and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role supervises restaurant operations during scheduled shifts with very limited decision-making authority, supports team-member performance, and completes basic administrative tasks associated with opening and closing. The Team Lead also follows company and brand policies for cash handling, alcohol service, safety, security, sanitation, inventory, and food preparation and presentation. The position may supervise any hourly Team Member working during the shift.

Requirements

Must be at least 21 years old.
Reading, writing, basic math, and verbal communication skills in English are required.
Reliable transportation and a government-issued driver’s license are required.
High school degree or GED is required.
Demonstrated ability to handle complex customer service situations.
Ability to pass the company background check.
1–2 years of supervisory experience, preferably in casual dining or bar service.
Ability to work 20–40 hours per week on a flexible schedule that includes mornings, midday shifts, evenings, weekends, and holidays.
Ability to perform the physical demands of the role, including standing and moving throughout shifts, lifting and carrying items, bending, reaching, stooping, kneeling, and frequent hand immersion in water.
Must be able to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Lead restaurant shifts and support the delivery of food and beverage service according to company and Applebee’s brand standards.
Ensure prompt, friendly service and build a culture guided by the company Vision and Mission, with attention to people, profits, and guest experience.
Respond promptly to verbal guest complaints and correct issues; use table touches and proactive service to address potential guest concerns.
Teach and enforce alcohol awareness and manage alcohol service in compliance with applicable laws, regulations, and company and brand policies.
Assist in maintaining adequate inventory and accept and audit deliveries.
Ensure product preparation and presentation meet company standards.
Support effective safety and security programs, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic administrative tasks for restaurant opening and closing procedures.
Ensure cash handling procedures are completed according to company and brand policy.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.