Support Engineer Jobs

About The Position

Requirements

• A University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.
• Experience working with help desk ticketing tool
• Experience in a technical support role
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

• Microsoft Cloud Certification or equivalent
• Experience working and managing MS Teams Web Conferencing tools
• Vendor Management Experience

Responsibilities

• Provide tier‑2/3 support for escalated conferencing issues.
• Responsible for adding/removing accounts, adding/removing the recording feature and supporting all end users across Raytheon, PWA, PWC and Collins.
• Configure and manage Teams Audio Conferencing licenses, dial-in numbers, and conferencing bridges.
• Ensure proper setup of PSTN connectivity for Direct Routing.
• Use the Teams Admin Center, Call Quality Dashboard (CQD), and Teams PowerShell to monitor call quality, latency, jitter, and packet loss
• Investigate and resolve dial-in or dial-out issues, and review end-user call logs and troubleshoot bridging failures.
• Responsible for the creation and modification of Knowledge Based Articles
• Vendor Management
• Responsible for testing new functionality and release planning

Benefits

• parental (including paternal) leave
• flexible work schedules
• achievement awards
• educational assistance
• child/adult backup care