Sr. Technical Support Engineer
About The Position
The PinTech team at Pinterest supports partnerships across a diverse set of companies to provide Pinners with high-quality experiences. The Partner / Technical Support Engineer works with Tier 1 clients across Pinterest products, including Enterprise, Adtech, Shopping, and Growth, to define and build scalable partner solutions. The role serves as an evangelist for Pinterest’s technology stack, domestically and internationally. The engineer owns technical relationships with Tier 1 partners and Enterprise Advertisers, provides proactive and reactive support, and leads complex technical projects from definition through delivery. The role partners closely with Product Management and Engineering, develops monitoring and operating frameworks, contributes to Pinterest’s developer ecosystem, mentors junior team members, and leads AI-driven solutions and automations that scale support and operations. The position includes on-call coverage through a rotation schedule. It may be situated anywhere in the country, with in-office collaboration required 1–2 times every six months.
Requirements
- At least 4 years of Support, Solution, Partner Engineering, or integration experience; ideally at a large consumer technology platform.
- Experience leading technical partner or client calls.
- Experience integrating external APIs at scale using SDKs or custom client code.
- Ability to read and write complex scripts for data manipulation and familiarity with a programming language such as Python or a shell scripting language.
- Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team.
- Bachelor’s degree in a relevant field or equivalent experience.
Responsibilities
- Serve as a subject matter expert on the Pinterest API and partner integrations.
- Become an expert in Pinterest’s business products and how to deploy and troubleshoot them.
- Lead the definition, development, and broad-scale adoption of Pinterest integration products with strategic partners.
- Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing tailored support and driving complex technical projects end-to-end.
- Provide proactive and reactive technical support through dedicated and scaled channels, ensuring high customer satisfaction.
- Provide on-call support through a rotation schedule for Pinterest business solutions, such as Measurement and Delivery.
- Lead complex engineering projects end-to-end, including API launches, large-scale integration builds, and high-impact bug fixes, in partnership with Engineering.
- Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available.
- Collaborate with Product Management and Engineering to develop and tailor products to partner requirements.
- Define the tools, processes, and documentation frameworks used by the team.
- Lead cross-functional initiatives that shape Pinterest’s developer ecosystem and mentor junior team members on technical and partner-facing work.
- Lead AI-driven solutions and automations, identifying opportunities and shipping systems that scale support and operations.
Benefits
- The position is eligible for equity.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
