Sr. Engineer, Technical Support - Software Automation
About The Position
The Technical Support Engineer provides technical support for software-related issues involving semiconductor equipment. Based near a Canon facility in San Jose, California; Dallas, Texas; or Phoenix, Arizona, the role involves working at customer sites nationwide to set up and upgrade software, troubleshoot software issues, and help customers select and configure optional functions and automation settings. The position also organizes and tracks field computer hardware and software configurations, coordinates with local, domestic, and overseas software design teams, installs and configures hardware and software, and discusses semiconductor equipment automation specifications with customers. The position is hybrid, with three days per week in the office and the option to work from home on the remaining days, subject to changes based on business needs. Travel is required, including up to 50% overnight travel depending on business needs and potentially up to 80% travel during the first six months for training. The work may involve customer sites and laboratory environments, physical activity and lifting, and exposure to varied work conditions, including moving mechanical parts, electrical current, chemicals, lasers, and narrow work areas. Salary range: $104,870–$157,050.
Requirements
- Bachelor’s degree in an engineering discipline and five years of related experience, or a master’s degree, preferably in an engineering discipline.
- Attention to detail and excellent communication skills.
- Excellent leadership skills.
- Familiarity with SQL, UNIX, Linux environments, and scripting languages.
- Understanding of networking fundamentals and concepts.
- Knowledge of semiconductor automation systems using SEMI SECS/GEM.
- Strong understanding of software languages and computer hardware.
- Solid understanding of data structures and algorithms.
- Experience developing or debugging software applications.
- Ability to travel up to 50% overnight, domestically and/or internationally, depending on business needs; travel may reach 80% during the first six months for training.
- Valid driver’s license and acceptable driving record; must remain compliant with company safety guidelines and policies when driving for company business.
- Ability to lift up to 50 pounds individually; assistance may be available for lifting more than 50 pounds.
- Ability to perform substantial standing, walking, typing, grasping, talking, and hearing; some driving, sometimes for multiple hours; and occasional kneeling, crouching, stooping, reaching, pushing, pulling, and climbing stairs.
- Close visual acuity, with or without corrective lenses, for extensive reading, visual inspection of parts and machines, using measurement devices, and assembly or fabrication work.
- Must be legally authorized to work in the United States; the company will not pursue or support visa sponsorship. Applicants must reside in the United States at the time of hire.
Nice To Haves
- Japanese language skills.
- Knowledge of Microsoft applications, including PowerPoint, Word, and basic Excel, and other database skills.
Responsibilities
- Organize and track computer hardware and software configurations for products in the field.
- Liaise with local, domestic, and overseas software design teams about software- and automation-related field problems.
- Set up hardware and install and configure software, drivers, and peripheral devices, applying knowledge of networking components.
- Discuss semiconductor equipment automation specifications, including SECS/GEM software compliance, with customers.
- Set up and upgrade software at customer sites and troubleshoot software-related issues.
- Partner with customers to set up or select optional functions and troubleshoot automation settings.
Benefits
- Competitive compensation and benefits.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) Savings Plan.
- Discretionary profit sharing.
- Discretionary success sharing.
- Educational assistance.
- Recognition programs.
- Vacation.
- Employee referral bonus.
- Employee discounts.
- Volunteer opportunities.
- Canon welcome kit and official merchandise.
- “Dress for Your Day” attire program, with casual attire welcome based on job function.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
