Sr. Engineer, Technical Support - Software Automation

Canon U.S.A., Inc.•Mesa, AZ

23h•$104,870 - $157,050•Hybrid

About The Position

The Technical Support Engineer provides technical support for software-related issues involving semiconductor equipment. The role is based near a Canon facility in San Jose, California; Dallas, Texas; or Phoenix, Arizona, and includes work at customer sites nationwide. Responsibilities include setting up and upgrading equipment software, troubleshooting software issues, and working with customers to configure optional functions and automation settings. The position also coordinates with software design teams on field issues and supports customer automation specifications, including SECS/GEM compliance. This full-time position has a hybrid schedule, with three days per week in the office and the option to work from home the remainder of the week, subject to business needs. Travel is required, potentially up to 50% overnight domestically or internationally, and up to 80% during the initial six months for training. The role involves driving for company business and working in laboratory and customer environments that may include mechanical and electrical equipment, chemicals, lasers, and time-sensitive situations. The anticipated salary range is $104,870 to $157,050.

Requirements

Bachelor’s degree in an engineering discipline and five years of related experience, or a master’s degree, preferably in an engineering discipline.
Attention to detail and excellent communication skills.
Excellent leadership skills.
Familiarity with SQL, UNIX, Linux environments, and scripting languages.
Understanding of networking fundamentals and concepts.
Knowledge of semiconductor automation systems using SEMI SECS/GEM.
Strong understanding of software languages and computer hardware.
Solid understanding of data structures and algorithms.
Experience developing or debugging software applications.
Willingness to travel up to 50% overnight, domestically and/or internationally, depending on business needs; up to 80% travel may be required during the initial six months for training.
Valid driver's license and acceptable driving record; must comply with company safety guidelines and policies when driving for company business.
Ability to lift up to 50 pounds individually; assistance may be available for lifting more than 50 pounds.
Ability to perform substantial standing, walking, typing, grasping, talking, and hearing; some driving for multiple hours at a time; and occasional kneeling, crouching, stooping, reaching, pushing, pulling, and stair climbing.
Close visual acuity, with or without corrective lenses, for extensive reading, visual inspection, use of measurement devices, and assembly or fabrication work.
Ability to work in a lab where gloves and safety glasses may be required, and in environments that may include moving mechanical parts, electrical current, chemicals, lasers, close quarters, narrow aisles, or time-sensitive situations.
Legally authorized to work in the United States and residing in the United States at the time of hire; the company will not pursue or support visa sponsorship.

Nice To Haves

Japanese language skills.
Microsoft PowerPoint, Word, and basic Excel skills.
Knowledge of other databases.

Responsibilities

Organize and track computer hardware and software configurations on products in the field.
Liaise with local, domestic, and overseas software design teams regarding software or automation problems in the field.
Set up hardware and install and configure software, drivers, and peripheral devices, using knowledge of networking components.
Discuss semiconductor equipment automation specifications with customers, including SECS/GEM software compliance.
Set up and upgrade software in semiconductor equipment at customer sites, troubleshoot software issues, and help customers select and configure optional functions and automation settings.