Support Engineer Jobs

About The Position

Requirements

• Bachelor's degree or foreign equivalent degree in Computer Science, Engineering or related field
• Two years of experience in the job offered or a related occupation
• One year of experience in configuring, managing, and troubleshooting large-scale systems, including cloud virtualization, distributed networks, and co-location
• One year of experience in Linux or Windows Operating System support
• One year of experience in networking, including deploying and troubleshooting LAN, VPN, Firewalls, and TCP/IP
• One year of experience in Chef/Puppet experience or DevOps background and demonstrated knowledge of Git, Perforce, SVN, or TFVC

Responsibilities

• Solve customer’s cases through a variety of contact channels (telephone, email, and web/live chat)
• Apply advanced troubleshooting techniques to provide tailored solutions
• Dive deep into the root cause of an issue with customers
• Drive initiatives that improve support-related processes and our customers’ experience including tutorials, how-to videos, technical articles, trainings, among others
• Provide feedback to internal AWS teams on how to improve our services
• Work on critical, highly complex customer problems that may span multiple AWS services
• Continuously learn groundbreaking technologies and develop new technical skills and other professional competencies
• Act as interviewer in hiring processes
• Coach/mentor new team members

Benefits

• equity
• sign-on payments
• other forms of compensation
• medical benefits
• financial benefits
• other benefits