Senior Support Engineer, Product Data Quality & Resolution

Oracle • Hillsboro, OR

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About The Position

The Senior Support Engineer is responsible for investigating and resolving complex product-data issues that prevent hardware from being successfully onboarded into Oracle data centers. Acting as a technical point of contact for operational support, the role partners with Oracle's global manufacturing partners, Product Engineering, Data Centre Operations, and cross-functional engineering teams to investigate technical issues, identify root causes, and drive timely resolution of critical operational incidents. The successful candidate will manage technical investigations, recommend corrective actions, and identify opportunities for systemic improvement. Responsibility for implementing product or process changes will transition to the appropriate Product Engineering or Program Management teams once investigation and recommendations are complete. This role supports a global operational environment and participates in a follow-the-sun support model, including scheduled weekend and after-hours coverage as required.

Requirements

• Technical point of contact for operational support.
• Partner with global manufacturing partners, Product Engineering, Data Centre Operations, and cross-functional engineering teams.
• Manage technical investigations.
• Recommend corrective actions.
• Identify opportunities for systemic improvement.
• Support a global operational environment.
• Participate in a follow-the-sun support model.
• Scheduled weekend and after-hours coverage as required.

Responsibilities

• Investigating and resolving complex product-data issues that prevent hardware from being successfully onboarded into Oracle data centers.
• Acting as a technical point of contact for operational support.
• Partnering with Oracle's global manufacturing partners, Product Engineering, Data Centre Operations, and cross-functional engineering teams to investigate technical issues, identify root causes, and drive timely resolution of critical operational incidents.
• Managing technical investigations.
• Recommending corrective actions.
• Identifying opportunities for systemic improvement.

Benefits

• Flexible medical
• Life insurance
• Retirement options
• Volunteer programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed