Support Engineer Jobs

About The Position

Requirements

• 0–2 years of experience in Quality Assurance, software testing, Customer Support, or related engineering roles.
• Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
• Strong written and verbal communication skills.
• Analytical mindset, attention to detail, and proactive problem-solving ability.
• Solid understanding of testing best practices.
• Ability to work in a fast-paced, cross-functional environment and manage priorities.

Nice To Haves

• Strong initiative and creative problem-solving skills.
• Experience writing and maintaining regression test cases.
• Experience testing and troubleshooting Web applications and REST APIs.
• Experience using AI-assisted tools for debugging, test creation, or workflow efficiency.
• Familiarity with Django REST Framework or similar APIs.
• Solid understanding of programming concepts and software development.
• Familiarity with Python.
• Experience with Selenium and pytest.
• Exposure to L2/L3 networking concepts.

Responsibilities

• Validate Web UI and REST API functionality in staging and production environments to support product quality and customer readiness.
• Investigate, reproduce, and debug customer-reported issues; provide clear updates and work toward timely resolution and customer satisfaction.
• Log, track, and manage defects and enhancements with clear documentation and prioritization, driving resolution with engineering teams.
• Build and maintain test environments and testbeds for reliable testing, issue reproduction, and validation.
• Maintain and update test plans for regression coverage and release readiness.
• Write and maintain technical documentation for QA and Support teams.
• Manage multiple priorities independently in a fast-paced environment.
• Develop and expand automated test coverage using Python and modern frameworks, including AI-assisted tools where useful.

Benefits

• A comprehensive suite of benefits supporting physical, financial, and emotional wellbeing.
• Career and professional development programs.