Technical Support Engineer - Electrical Engineer - US Houston, TX (f/m/x)
About The Position
OMICRON is hiring a Technical Support Engineer to provide technical assistance to customers and technicians using OMICRON test equipment. The role diagnoses mechanical, hardware, software, and system failures, develops troubleshooting resources, and works with Application Engineers and other Technical Support Engineers to resolve customer issues. The position also supports customer site visits, component repair improvements, and company promotional events. The role is based in an office environment that is clean, orderly, properly lighted, and ventilated, with low to moderate noise levels. The job involves frequent sitting, occasional bending and kneeling, and occasional reaching and lifting of objects weighing more than 50 pounds. Reasonable accommodations may be made for individuals with disabilities.
Requirements
- Bachelor's degree from an accredited school or university in Electronics or Electrical Engineering.
- General knowledge of power systems, especially power system protection and network equipment.
- Excellent written and spoken English and excellent presentation skills.
- Attention to detail and strong problem-solving skills.
- Reliable work style and self-initiative.
- Ability to work in a small team environment.
- Ability to adapt quickly to new processes, system enhancements, and workflow changes.
- Availability to participate in company activities such as fairs, exhibitions, and conferences.
- Experience working with the Windows operating system.
Nice To Haves
- At least 3 years of experience in a related field.
- Experience in customer support.
- General knowledge of firewall protection and IT network infrastructure.
Responsibilities
- Provide timely, effective technical support to customers by phone and email.
- Document customer interactions.
- Develop tailored instruction guides for troubleshooting and product use.
- Assist technicians with troubleshooting OMICRON test equipment.
- Diagnose mechanical, hardware, software, and system failures using established procedures.
- Collaborate with Application Engineers and other Technical Support Engineers to share knowledge and resolve customer issues promptly.
- Assist engineers with technical issues and recommend solutions.
- Develop and implement resolutions for identified problems in accordance with standard practices and procedures.
- Identify, document, and recommend improvements to procedures and tools to enhance customer satisfaction.
- Support continuous improvement of component repair methods and capabilities.
- Participate in promotional activities, including fairs, exhibitions, and conferences.
- Support Application Engineers during customer site visits.
- Perform other duties as assigned.
Benefits
- Opportunity for growth and development in an international, multicultural company.
- Professional team environment.
- Personal initiative encouraged through flat hierarchies.
- Corporate culture with a strong commitment to work-life balance.
- Attractive benefit package.
