Solutions Support Engineer - US East

Wiz, Inc.

2d • $126,000 - $172,000

About The Position

As a Solutions Support Engineer, you will be part of a global team responsible for providing an outstanding technical support experience. You will troubleshoot technical problems for customers using debugging, networking, system administration, documentation updates, and, when needed, by creating customer solutions. You will also help scale the support offering through coding and scripting.

Requirements

• Must be comfortable working 9-6 EST.
• 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
• 2+ years of experience with cloud technologies such as Azure, AWS, or GCP.
• 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
• Experience reading or debugging code in one or more of Java, Python, Shell, JavaScript, or JSON.
• Proficiency with command-line tools and Linux operating system environments.
• Must meet the EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States.
• Must have the legal right to work in the country where the position is based without visa sponsorship; this role does not offer visa sponsorship.

Nice To Haves

• Experience with DevOps technologies.
• Familiarity with REST APIs or GraphQL.
• Knowledge of basic web technologies such as HTTP, HTML, and DNS.
• Understanding of networking fundamentals such as TCP/IP, routing, VPNs, VLANs, peering, and load balancing.
• Understanding of relational databases.

Responsibilities

• Provide technical customer support for the Wiz product.
• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
• Identify cases that require technical or strategic escalation.
• Create, maintain, and coordinate incident management requests to product or engineering.
• Design and implement solutions that scale the support offering through automation.
• Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.

Benefits

• Bonus
• Equity
• Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed