Solutions Engineer, Enterprise - East

Atlassian • New York, NY

1d • Remote

About The Position

Atlassian is seeking a Pre-Sales Solutions Engineer to serve as a product expert during the sales cycle, solve enterprise customers’ business problems with Atlassian products and solutions, and help close enterprise deals. The role partners with account teams and channel partners to understand customer needs, guide technical decisions, and demonstrate the value of Atlassian software. The team is globally distributed and works closely with sales teams and Global 2000 companies.

Requirements

• At least 2 years of experience interacting with enterprise customers in a pre-sales capacity.
• Excellent communication skills.
• Strong presentation skills for audiences at multiple levels.
• Ability to interpret complex business problems, develop solutions, and collaborate with prospects, partners, and sales teams.
• Comfort working in both business and technical contexts, including with executives and technical audiences.
• Willingness to learn, grow, challenge oneself, and give and receive feedback.

Responsibilities

• Partner with account teams and channel partners in customer discovery to understand customers’ current states and business problems, then map those needs to Atlassian products, platforms, and solutions.
• Identify customer pain points and opportunities for cross-product or solution expansion.
• Act as an Atlassian software product expert in the pre-sales process, explaining and demonstrating product value and how it can change customers’ ways of working.
• Maintain a broad understanding of Atlassian’s products and solutions and explain how they work together to help teams.
• Lead standard and customized value-based demonstrations.
• Understand, lead, and guide customers’ technical needs during the sales process to build customer confidence in Atlassian as the right choice.
• Build strong partnerships with assigned sales counterparts, discuss opportunities and needs, exchange feedback on engagements, and improve the sales process together.
• Track and document customer product feedback and competitive intelligence, and share it with product management.
• Continuously develop pre-sales, product, solution, platform, and sales-process knowledge.

Benefits

• Health and wellbeing resources
• Paid volunteer days
• The role may be eligible for bonuses, commissions, and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed