Solutions Engineer, Enterprise - East

Atlassian • Washington, DC

3d • $124,200 - $196,225

About The Position

Atlassian is seeking a pre-sales Solutions Engineer to serve as a product expert during the sales cycle, solve customers’ business problems with Atlassian products and solutions, and help close enterprise deals. The role partners with account teams and channel partners to discover customer needs, connect those needs to Atlassian offerings, and guide customers through technical and business considerations. It is part of a globally distributed Solutions Engineering team working with Global 2000 companies and collaborating closely with sales teams to deliver an enterprise customer experience.

Requirements

• At least 2 years of experience interacting with enterprise customers in a pre-sales capacity.
• Excellent communication skills.
• Strong presentation skills for audiences at multiple levels.
• Ability to interpret complex business problems, develop solutions, and collaborate with prospects, partners, and the Atlassian sales team.
• Comfort working in both business and technical contexts, including with executives and technical audiences.
• Agility and a willingness to take initiative to get the job done.
• Willingness to learn, grow, challenge oneself, and give and receive feedback.

Responsibilities

• Partner with account teams and channel partners in customer discovery to understand customers’ current states and business problems, and map needs to Atlassian products, platforms, and solutions.
• Identify additional opportunities for cross-product and solution expansion.
• Investigate, discover, and assess client pain points.
• Act as a product expert in the pre-sales process, explaining and demonstrating the value of Atlassian software and how it can change customers’ ways of working.
• Maintain a broad understanding of Atlassian products and solutions and explain how they work together to support teams.
• Lead compelling value-based demonstrations, including standard and customized demonstrations.
• Understand, lead, and guide customers’ technical needs in the sales process to build confidence in Atlassian as the right choice.
• Build strong partnerships with assigned sales counterparts, discussing current and upcoming opportunities, needs, feedback, and improvements to the selling cycle.
• Track and document customer product feedback and competitive intelligence, and share relevant findings with product management.
• Continuously develop pre-sales, product, solution, platform, and sales-process knowledge.

Benefits

• The role may be eligible for benefits, bonuses, commissions, and equity.
• Atlassian offers health and wellbeing resources and paid volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed