Solutions Engineer - US Commercial East - ThousandEyes (Remote)
About The Position
Cisco ThousandEyes is a Digital Experience Assurance platform that helps organizations deliver reliable digital experiences across networks they own and those they do not. Using AI and cloud, internet, and enterprise network telemetry, it enables IT teams to detect, diagnose, and remediate issues before they affect end users. ThousandEyes is integrated across Cisco’s technology portfolio, including Networking, Security, Collaboration, and Observability. The Solutions Engineer supports the US Commercial East | Mid-Atlantic operation and serves as a customer-facing technical resource. Working closely with sales, the role presents ThousandEyes to prospective customers, supports customer trials, communicates business value, educates prospects, customers, and sales teams, and helps expand market awareness and close business. The position also works with Solutions Engineering, Marketing, Product Management, Engineering, and Customer Success to improve demonstrations, share customer feedback, support product development, and coordinate post-sales outcomes.
Requirements
- 5+ years of Solutions Engineering experience.
- Experience selling into Fortune 500 or other enterprise organizations.
- Experience with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.
- Experience designing, deploying, troubleshooting, or supporting application and network infrastructure.
- Experience working with unified communications technologies or solutions.
Nice To Haves
- Experience with application and network performance analysis solutions.
- Experience with packet analysis of network and application protocols.
- Experience using at least one scripting language, such as Python, Perl, or JavaScript.
- Experience troubleshooting and supporting Apple, Linux, and Microsoft operating systems.
- Experience delivering technical presentations and demonstrations to technical and business audiences.
- Cisco Certified Network Professional (CCNP) certification.
Responsibilities
- Support the technical sales process.
- Assist sales with technical prospecting to uncover opportunities.
- Demonstrate the solution, including its capabilities and use cases.
- Build and maintain trusted-advisor relationships with customers.
- Support customers during solution trials.
- Scope and architect solution deployments.
- Present to decision makers during trial wrap-up meetings.
- Participate in weekly Solutions Engineering team meetings and quarterly business review sales meetings.
- Present technical topics and successful wins, share technical challenges and solutions, and exchange ideas with the team.
- Help establish and enhance demonstration materials.
- Research technical topics affecting the industry.
- Support trade shows, networking events, and ThousandEyes Connect events.
- Contribute to blog and social media posts, and suggest or contribute to white papers and case studies.
- Provide Product Management and Engineering with solution feedback based on hands-on use and customer interactions.
- Suggest solution enhancements and contribute to solution strategy.
- Participate in and provide feedback on internal and external solution beta programs.
- Coordinate with Customer Success on post-sales training, deployment, and support.
- Encourage and guide customers to use Customer Success as an extension of their NOC.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) plan with Cisco matching contribution.
- Paid parental leave.
- Short- and long-term disability coverage.
- Basic life insurance.
- Potential eligibility for Cisco restricted stock unit grants, subject to vesting conditions.
- 10 paid holidays per full calendar year and one floating holiday for non-exempt employees.
- Paid day off for the employee’s birthday, paid year-end holiday shutdown, and four paid personal wellness days.
- Non-exempt employees receive 16 days of paid vacation per full calendar year, accrued at 4.92 hours per pay period for full-time employees.
- Exempt employees participate in a flexible vacation time-off program with no defined usage limit, subject to availability and business limitations.
- 80 hours of sick time provided on hire and each January 1, with up to 80 unused hours carried forward.
- Additional paid time away may be requested for critical or emergency family issues.
- Optional 10 paid volunteer days per full calendar year.
- Sales-plan employees may earn performance-based incentive compensation; quota-based incentive compensation has no cap once performance exceeds 100% attainment.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
