Solutions Engineer - US Commercial East - ThousandEyes (Remote)

Cisco • Herndon, VA

1d • Remote

About The Position

ThousandEyes is seeking a Solutions Engineer to support the US Commercial East | Mid-Atlantic operation. The role serves as a customer-facing technical partner, working with sales to present ThousandEyes in prospective opportunities, demonstrate its business value during trials, educate prospects, customers, and sales teams, and help grow the business by expanding market awareness and closing opportunities.

The Solutions Engineer supports the technical sales process, builds trusted-advisor relationships, helps customers scope and architect deployments, and presents findings to decision makers. The role also contributes to team knowledge-sharing, demonstration materials, industry research, marketing activities, product feedback, beta programs, and coordination with Customer Success for post-sales support.

Requirements

• At least 5 years of Solutions Engineering experience.
• Experience selling into Fortune 500 or other enterprise organizations.
• Experience working with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.
• Experience designing, deploying, troubleshooting, or supporting application and network infrastructure.
• Experience working with unified communications technologies or solutions.

Nice To Haves

• Experience with application and network performance analysis solutions.
• Experience with packet analysis of network and application protocols.
• Experience using at least one scripting language, such as Python, Perl, or JavaScript.
• Experience troubleshooting and supporting Apple, Linux, and Microsoft operating systems.
• Experience delivering technical presentations and demonstrations to technical and business audiences.
• Cisco Certified Network Professional (CCNP) certification.

Responsibilities

• Support the technical sales process.
• Assist sales with technical prospecting to uncover opportunities.
• Demonstrate the solution’s capabilities and use cases.
• Build and maintain technical, trusted-advisor relationships with customers.
• Support customers during solution trials.
• Scope and architect solution deployments.
• Present to decision makers during trial wrap-up meetings.
• Participate in weekly team meetings and quarterly business review sales meetings.
• Present technical topics and successful wins, and share technical challenges and ways to overcome them.
• Exchange questions, experiences, and ideas with the Solutions Engineering team.
• Help establish and enhance demonstration materials showcasing the solution.
• Research technical topics affecting the industry and develop industry leadership.
• Support trade shows, networking events, and ThousandEyes Connect events.
• Contribute to blog and social media posts, and suggest and contribute to white papers and case studies.
• Provide Product Management and Engineering with solution feedback based on hands-on use and customer interactions.
• Suggest solution enhancements to help drive solution strategy.
• Participate in, drive, and provide feedback on internal and external solution beta programs.
• Coordinate with Customer Success on post-sales support, including training, deployment, and support.
• Encourage and guide customers to use Customer Success as an extension of their NOC.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with Cisco matching contribution.
• Paid parental leave.
• Short- and long-term disability coverage.
• Basic life insurance.
• Cisco restricted stock unit grants may be available, subject to eligibility and vesting conditions.
• 10 paid holidays per full calendar year, plus one floating holiday for non-exempt employees.
• One paid day off for an employee’s birthday.
• Paid year-end holiday shutdown.
• Four paid days off for personal wellness.
• Non-exempt employees receive 16 days of paid vacation per full calendar year, accrued at 4.92 hours per pay period for full-time employees.
• Exempt employees participate in a flexible vacation time off program with no defined limit, subject to availability and business limitations.
• 80 hours of sick time provided on hire and each January 1, with up to 80 unused hours carried forward.
• Additional paid time away may be requested for critical or emergency family matters.
• Optional 10 paid volunteer days per full calendar year.
• Sales-plan employees earn performance-based incentive pay on top of base salary, subject to the applicable Cisco plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed