Senior IT Support Engineer

TechnologyAdvice

10d • $75,000 - $85,000 • Remote

About The Position

The Senior IT Support Engineer delivers reliable, hands-on technology support across the organization. The role owns day-to-day ticket management, technical troubleshooting, hardware logistics, and strategic IT projects, and serves as a technical point of contact for complex or unfamiliar issues. Working with the broader IT team, the engineer strengthens support practices, improves security and access management, and helps employees stay productive across Mac, Windows, and cloud-based environments. The position requires 4+ years of broad IT experience and is located in Nashville, Tennessee, while the company states that positions are open to remote work unless otherwise specified in the requirements.

Requirements

• At least 4 years of IT experience with exposure to end-user support, security, networks, remote environments, and access management.
• Experience in a SaaS-centric environment using Office 365 or Google Workspace, Slack, MDMs, and other cloud-management tools to support 100+ team members.
• Experience supporting end users in both Mac and Windows environments.
• Strong troubleshooting and critical-thinking skills, including investigating unfamiliar issues, identifying root causes, and determining appropriate next steps.
• Ability to think strategically, anticipate challenges, and recommend improvements to IT operations.
• Demonstrated ownership and sound judgment, including making decisions, communicating risks, and recognizing when escalation is appropriate.
• Excellent verbal and written communication skills for technical and non-technical audiences.
• Organized and detail-oriented, able to manage multiple priorities and adapt to changing business needs.
• Ability to work in a fast-paced environment and adjust strategies as business needs change.
• Must be currently authorized to work in the United States at hire in an employer-approved US state and maintain authorization throughout employment; visa sponsorship and support are not provided.
• Pre-employment screening is required.

Responsibilities

• Own day-to-day IT support, including ticket management, technical troubleshooting, and strategic projects.
• Investigate complex or unfamiliar issues, identify root causes, and determine an appropriate path forward beyond standard troubleshooting guides.
• Coordinate priorities with the IT team, share relevant context, and maintain consistent support practices.
• Configure and support networks, Google Workspace, device-management platforms, and other cloud-based systems across Mac and Windows environments.
• Improve onboarding, offboarding, security, and access-management processes.
• Manage hardware logistics, including procurement, inventory, shipping, receiving, repairs, replacements, and upgrades.
• Manage technology-vendor relationships to ensure reliable service and value for the business.
• Identify recurring issues and process gaps, recommend improvements, and lead projects through completion.
• Communicate clearly with technical and non-technical stakeholders.
• Accept reasonable alterations to duties and responsibilities as needed.

Benefits

• Career mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays, with flexibility to arrange a 40-hour week for a full or half day off on Fridays.
• Remote-first work culture.
• Flexible PTO.
• Medical, dental, and vision plans for employees and their families.
• Life, AD&D, short-term disability, and long-term disability coverage.
• 401(k) with company match.
• Paid parental leave.
• Headspace access and monthly fitness reimbursements.
• Pet insurance.
• Bonus for presenting in the monthly speaker series.
• Reimbursement for up to 12 books per year.
• Annual contributions toward dream adventures after 3 years.
• Catered lunches for the in-office team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed