About The Position
Akuity is seeking a Technical Support Engineer to help customers succeed with its platform and open-source tools. The role works directly with users to troubleshoot issues, improve documentation, and build scalable support processes. The engineer will develop expertise in GitOps, Kubernetes, and the Argo ecosystem, serving as a trusted partner to enterprise customers and the broader community. Akuity was founded by the creators of Argo to help organizations deploy Argo reliably at scale through enterprise support and enhanced capabilities. The company contributes to Argo and supports its open-source community. Akuity values humility, authenticity, diversity, collaboration, curiosity, ownership, and helping customers succeed. It is an equal-opportunity employer.
Requirements
- At least 2 years of experience in a customer-facing support role.
- Experience configuring and troubleshooting Kubernetes infrastructure.
- Professional hands-on experience with Argo CD.
- Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
- Ability and enthusiasm to work directly with users and communicate context clearly and thoughtfully.
- Enthusiasm for serving as a primary point of contact for open-source and enterprise customers.
- A proactive, strategic mindset, including anticipating issues and designing scalable solutions.
- Strong systems-thinking skills and motivation to identify root causes.
Nice To Haves
- Experience using and administering Argo projects such as Argo CD, Argo Workflows, Argo Events, or Argo Rollouts.
- Experience with cloud providers (AWS, Azure, or GCP) and managed Kubernetes services (EKS, AKS, or GKE).
- Experience using Kargo to deploy multiple projects across stages.
Responsibilities
- Support open-source users and enterprise customers through chat, forums, GitHub, and phone.
- Develop technical expertise in GitOps, Argo, and Akuity’s offerings.
- Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
- Identify common support patterns and escalate issues to engineering when appropriate.
- Help develop and improve support playbooks, processes, and systems.
- Improve Akuity’s documentation to enhance the customer experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
