Cloud Support Engineer II/Azure VMware Solution Operations Support Specialist

ASM Research • Fairfax, VA

1d • Onsite

About The Position

Provide comprehensive 24/7 technical support for Microsoft's cloud-based Azure VMware Solution (AVS) infrastructure. The role supports platform availability and performance across time zones, troubleshooting issues involving VMware vSphere, NSX-T networking, vSAN storage, and ExpressRoute connectivity. It requires diagnosing and mitigating faults, communicating with customers during critical incidents, and driving swift recovery of service-impacting events. The specialist participates in on-call rotations, works with cross-functional engineering teams, and improves operational efficiency through automation and process refinement. Shift work is located in Fairfax, Virginia.

Requirements

• Strong college hire or at least 2 years of experience diagnosing and debugging faults in complex online services; the minimum qualifications section separately states 5+ years of this experience.
• Experience with PowerShell, SQL, and Python scripting.
• Experience managing VMware vSphere infrastructure, including vCenter Server, ESXi host troubleshooting, and NSX-T components within Azure VMware Solution.
• Proficiency diagnosing and resolving AVS connectivity issues, including ExpressRoute circuits, HCX migration tools, and vSAN storage performance.
• Ability to diagnose and mitigate faults and drive recovery actions with feature teams.
• Effective written and spoken English communication skills.
• Ability to interact with external customers and partners on behalf of Microsoft.
• Ability to work under continuous deadline pressure and execute precisely in time-sensitive outage scenarios.
• Ability to support rotating shifts.
• Active DoD Secret security clearance and CJIS adjudication to maintain USME access.
• Must be a US citizen currently residing in the United States; dual citizenship is not allowed for this work.
• Must hold an unexpired US passport book.
• A bachelor's degree in Computer Science or another technical discipline is preferred.

Nice To Haves

• Bachelor's degree in Computer Science or another technical discipline.

Responsibilities

• Provide technical support for Azure VMware Solution infrastructure and help maintain platform availability and performance.
• Troubleshoot and resolve issues involving VMware vSphere, vCenter Server, ESXi hosts, NSX-T, ExpressRoute, HCX, and vSAN.
• Diagnose and mitigate faults, and identify and drive recovery actions with feature teams.
• Identify automatable problems and use scripting to improve work efficiency.
• Communicate effectively with customers and partners, including status changes and updates during outages.
• Work under deadline pressure and execute precisely during time-sensitive outage scenarios.
• Support rotating shifts and participate in on-call rotations.
• Collaborate with cross-functional engineering teams and improve operational efficiency through automation and process refinement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level