Cloud Support Engineer II/Azure VMware Solution Operations Support Specialist

ASM Research • Fairfax, VA

2d • Onsite

About The Position

We are seeking skilled professionals to join the Azure VMware Solution (AVS) operations support team. The role provides comprehensive 24/7 technical support for Microsoft's cloud-based VMware infrastructure, helping ensure platform availability and performance across time zones. The specialist troubleshoots complex issues involving VMware vSphere infrastructure, NSX-T networking, vSAN storage, and ExpressRoute connectivity in the AVS environment. The position is based in Fairfax, Virginia, and involves shift work, rotating shifts, and participation in on-call rotations. The specialist collaborates with cross-functional engineering teams and supports external customers and partners on behalf of Microsoft while improving operational efficiency through automation and process refinement.

Requirements

• A strong college hire or at least 2 years of experience diagnosing and debugging faults in complex online services; the minimum qualifications section separately specifies 5+ years of such experience.
• Experience with PowerShell, SQL, and Python scripting.
• Experience managing VMware vSphere infrastructure, including vCenter Server, ESXi host troubleshooting, and NSX-T networking components within Azure VMware Solution.
• Proficiency diagnosing and resolving AVS connectivity issues, including ExpressRoute circuits, HCX migration tools, and vSAN storage performance optimization.
• Ability to diagnose and mitigate faults and drive recovery actions with feature teams.
• Effective written and oral English communication skills.
• Ability to work under continuous deadline pressure and execute precisely during time-sensitive outage scenarios.
• Ability to communicate status changes and impact effectively.
• Active DoD Secret security clearance and CJIS adjudication to maintain USME access.
• Must be a United States citizen currently residing in the United States; dual citizenship is not allowed for this work.
• Must hold an unexpired U.S. passport book.
• Ability to support various rotating shifts.

Nice To Haves

• A bachelor's degree in Computer Science or another technical discipline is preferred.

Responsibilities

• Provide technical support for Microsoft's cloud-based VMware infrastructure.
• Troubleshoot VMware vSphere, NSX-T networking, vSAN storage, ExpressRoute connectivity, and related AVS issues.
• Diagnose and mitigate faults, and drive recovery actions with feature teams.
• Identify problems that can be automated and script solutions to improve efficiency.
• Communicate with customers during critical incidents and provide status changes and impact information.
• Work with cross-functional engineering teams to resolve service-impacting events.
• Participate in on-call rotations and support various rotating shifts.
• Continuously improve operational efficiency through automation and process refinement.
• Interact with external customers and partners on behalf of Microsoft.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level