SCI clearance

PGTEK•Chantilly, VA

1d•Onsite

About The Position

PGTEK is seeking a hands-on Integration Support professional to support a federal customer in Chantilly, Virginia. The position provides installation, integration, sustainment, troubleshooting, and field support to maintain mission-critical systems in a secure operational environment. The successful candidate will work directly with equipment, address customer issues, resolve technical incidents, and coordinate with engineering, systems, network, and logistics teams to keep mission systems operational. This is a highly hands-on, customer-facing role requiring strong technical troubleshooting, responsiveness, attention to detail, and the ability to work effectively in a classified environment. The role is 100% onsite five days per week at the Chantilly location. Candidates must hold an active TS/SCI clearance and be able to maintain program access. The position is the hands-on execution layer closest to equipment and end users, with a primary focus on deployment preparation, installation, integration, operational sustainment, and technical troubleshooting. Work takes place in a secure federal customer environment and requires adherence to security protocols and support of operational requirements.

Requirements

Experience in field engineering, integration support, deployment, hardware break-fix, infrastructure support, or a related technical role.
Strong hands-on troubleshooting skills involving hardware, infrastructure, and technical systems.
Experience supporting technical incidents, service requests, or ticket-based workflows.
Ability to work onsite in a secure facility and perform physically active technical tasks.
Strong communication, documentation, problem-solving, and team coordination skills.
Ability to work directly with customers and technical teams in an operational environment.
Active TS/SCI clearance and ability to maintain program access.
Ability to lift and carry up to 25 pounds.

Nice To Haves

Experience supporting data centers, technical labs, secure facilities, or mission-critical infrastructure.
Experience with system imaging, equipment builds, rack-and-stack, hardware installation, and cable management.
Familiarity with hardware replacement, equipment validation, and infrastructure troubleshooting.
Experience with spare parts management, asset tracking, equipment handling, and logistics coordination.
Experience supporting government customers, federal contracts, or classified programs.
Experience working in operational environments requiring shift coverage, after-hours support, or responsive incident resolution.
Ability to coordinate effectively across engineering, operations, and field support teams.

Responsibilities

Perform hands-on installation, integration, deployment, cabling, hardware replacement, and physical support activities.
Troubleshoot hardware and infrastructure issues, perform break-fix activities, and restore systems to operational status.
Manage support tickets, service requests, and field incidents through resolution, with timely responses and proper documentation.
Validate equipment functionality after installations, repairs, hardware swaps, and other support activities.
Document troubleshooting steps, corrective actions, equipment changes, and support activities.
Coordinate with systems engineering, network engineering, automation, and logistics teams to support deployments, sustainment, and operational readiness.
Assist with deployment preparation, equipment staging, hardware handling, and installation activities.
Maintain tools, spare parts, equipment, and other resources needed to support field operations.
Follow site procedures, escalation paths, security requirements, and change management practices.
Provide direct customer-facing technical support in operational environments.
Identify issues, communicate technical concerns, and escalate problems appropriately to support mission readiness.
Perform other related deployment, integration, and technical support duties as required.

Benefits

Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option.
Vision plan.
Dental insurance, with the base dental plan paid for by PGTEK.
Life insurance premiums covered.
Short- and long-term disability insurance premiums covered.
Critical illness insurance premiums covered.
Matching 401(k) plan.
Discount on pet insurance through ASPCA Pet Insurance.
Employee Assistance Program at no cost to all employees.
Generous amount of PTO and holidays.
Education Assistance Program available after 12 months of employment.
Resources to support completion of professional and business certifications.