SCI clearance

PGTEK•Chantilly, VA

7h•$155,000 - $180,000•Onsite

About The Position

PGTEK is seeking a hands-on Integration Support professional to support Dell Mission Operations and a federal customer in Chantilly, Virginia. The role provides installation, integration, sustainment, troubleshooting, and field support to maintain mission-critical systems in a secure operational environment. The position is customer-facing and involves working directly with equipment, resolving technical incidents, and coordinating with engineering, systems, network, and logistics teams. The successful candidate will work onsite five days per week in a secure federal customer environment. The role focuses on deployment preparation, installation, integration, operational sustainment, and technical troubleshooting, with consistent adherence to security protocols and operational requirements. An active TS/SCI clearance and the ability to maintain program access are required.

Requirements

Experience in field engineering, integration support, deployment, hardware break-fix, infrastructure support, or a related technical role.
Strong hands-on troubleshooting skills involving hardware, infrastructure, and technical systems.
Experience supporting technical incidents, service requests, or ticket-based workflows.
Ability to work onsite in a secure facility and perform physically active technical tasks.
Strong communication, documentation, problem-solving, and team coordination skills.
Ability to work directly with customers and technical teams in an operational environment.
Active TS/SCI clearance and ability to maintain program access.
Ability to lift and carry up to 25 pounds.

Nice To Haves

Experience supporting data centers, technical labs, secure facilities, or mission-critical infrastructure.
Experience with system imaging, equipment builds, rack-and-stack, hardware installation, and cable management.
Familiarity with hardware replacement, equipment validation, and infrastructure troubleshooting.
Experience with spare parts management, asset tracking, equipment handling, and logistics coordination.
Experience supporting government customers, federal contracts, or classified programs.
Experience working in operational environments requiring shift coverage, after-hours support, or responsive incident resolution.
Ability to coordinate effectively across engineering, operations, and field support teams.

Responsibilities

Perform hands-on installation, integration, deployment, cabling, hardware replacement, and physical support activities.
Troubleshoot hardware and infrastructure issues, perform break-fix activities, and restore systems to operational status.
Manage support tickets, service requests, and field incidents through resolution, providing timely responses and proper documentation.
Validate equipment functionality after installations, repairs, hardware swaps, and other support activities.
Document troubleshooting steps, corrective actions, equipment changes, and support activities.
Coordinate with systems engineering, network engineering, automation, and logistics teams to support deployments, sustainment, and operational readiness.
Assist with deployment preparation, equipment staging, hardware handling, and installation activities.
Maintain tools, spare parts, equipment, and other resources needed to support field operations.
Follow site procedures, escalation paths, security requirements, and change management practices.
Provide direct customer-facing technical support in operational environments.
Support mission readiness by identifying issues, communicating technical concerns, and escalating problems appropriately.
Perform other related deployment, integration, and technical support duties as required.

Benefits

Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option.
Vision plan.
Dental insurance, with the base dental plan option paid for by PGTEK.
Life Insurance, Short and Long-Term disability, and Critical Illness insurance premiums covered.
Matching 401(k) plan.
Discount on pet insurance through ASPCA Pet Insurance.
Employee Assistance Program at no cost to all employees.
Generous PTO and Holidays.
Education Assistance Program available after 12 months of employment.
Resources for professional and business certifications.