Field Support Engineer
About The Position
Cognyte is seeking an experienced, hands-on Field Support Engineer to support mission-critical customer environments. The role serves as the primary onsite technical resource for Red Hat OpenShift and Kubernetes platforms, supporting cluster operations, OpenShift Virtualization, and enterprise infrastructure. The engineer will troubleshoot complex technical issues, coordinate resolutions with internal engineering teams and technology partners, and help deploy and operate cloud-native solutions using Red Hat Advanced Cluster Management, GitOps, and ArgoCD. The position also supports datacenter deployments, hardware integration, platform validation, operational readiness, system reliability, security compliance, and customer guidance. The successful candidate will work independently as a senior technical authority in customer environments. The role requires U.S. citizenship, residence in or ability to commute to the Kansas City metropolitan area, and the ability to obtain and maintain customer-required security authorizations and facility access. Limited travel is required for training, customer activities, and periodic corporate meetings.
Requirements
- At least 5 years of experience supporting enterprise infrastructure, cloud-native platforms, systems engineering, or field engineering environments.
- Strong hands-on experience with Red Hat OpenShift and Kubernetes administration.
- Advanced Linux administration skills; RHEL is preferred.
- Experience supporting virtualization, enterprise storage, networking, and server infrastructure.
- Knowledge of Kubernetes networking, load balancing, routing, switching, VLANs, and troubleshooting complex distributed environments.
- Experience with GitOps methodologies, ArgoCD, Infrastructure as Code, and automation frameworks.
- Strong analytical, troubleshooting, and customer-facing communication skills.
- Ability to work independently and serve as the senior technical authority within customer environments.
- U.S. citizenship.
- Must reside in or be able to commute to the Kansas City metropolitan area.
- Ability to obtain and maintain customer-required security authorizations and facility access.
Nice To Haves
- Experience with OpenShift Virtualization (KubeVirt).
- Experience with Red Hat Advanced Cluster Management (ACM).
- Certifications such as CKA, RHCSA, or Red Hat Certified OpenShift Administrator (EX280).
- Experience supporting secure, highly regulated, or government environments.
- Knowledge of telecom technologies, CNFs, VNFs, LTE, or 5G networks.
Responsibilities
- Serve as the primary onsite technical expert supporting Red Hat OpenShift and Kubernetes platforms.
- Manage cluster operations, including upgrades, patching, lifecycle management, performance monitoring, and troubleshooting.
- Support OpenShift Virtualization (KubeVirt) environments running virtual machines and containerized workloads.
- Troubleshoot and support enterprise infrastructure, including Linux servers, storage platforms, virtualization technologies, and networking environments.
- Perform root cause analysis and coordinate issue resolution with internal engineering teams and technology partners.
- Deploy and support solutions leveraging Red Hat Advanced Cluster Management (ACM), GitOps, and ArgoCD.
- Assist with datacenter deployments, hardware integration, platform validation, and operational readiness activities.
- Maintain system reliability, security compliance, documentation, and support procedures.
- Provide customers with technical guidance and operational best practices.
- Travel as needed for training, customer activities, and periodic corporate meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
