Senior Support Engineer - Oracle Health

Oracle • United States,

9d • $52,200 - $132,400

About The Position

Oracle Health is seeking an experienced Technical Support Engineer to support Cerner Millennium solutions. The role investigates, troubleshoots, and resolves moderately complex technical and functional issues affecting healthcare clients and clinical workflows. The engineer serves as a primary contact for customer inquiries, communicates progress, drives issues to resolution, and escalates complex issues to engineering, development, or other specialist teams as needed.

The position supports Cerner Millennium applications, preferably Pharmacy, Radiology, EDM, and/or CAMM. It involves developing an understanding of application functionality, configurations, integrations, and clinical workflows; collaborating with internal teams on defects, performance issues, and unexpected behavior; and assisting with upgrades, releases, and functionality changes.

The engineer builds relationships with healthcare clients, explains technical findings to technical and non-technical stakeholders, and provides guidance and training on product functionality, updates, and best practices. The role also requires maintaining service-request documentation, developing knowledge resources, identifying recurring issues, recommending process improvements, using automation and AI-assisted tools to improve troubleshooting and root-cause analysis, and participating in knowledge-sharing, training, and continuous-improvement initiatives.

The listed U.S. hiring range is $52,200–$132,400 per annum. The position may be eligible for bonus and equity. Oracle offers a comprehensive benefits package, including medical, dental, and vision insurance; disability and life insurance; flexible spending accounts; commuter benefits; a 401(k) plan with company match; paid time off and holidays; paid sick leave; paid parental leave; adoption assistance; an employee stock purchase plan; and financial planning and group legal benefits.

Requirements

• At least 3 years of experience supporting healthcare IT applications, enterprise software, or electronic health record (EHR) systems.
• Hands-on experience with Cerner Millennium applications, preferably in technical support, application analysis, or implementation.
• Experience troubleshooting application issues, investigating system behavior, and identifying root causes.
• Strong analytical and problem-solving skills, including the ability to independently investigate moderately complex technical issues.
• Understanding of healthcare technology environments, clinical workflows, and application support processes.
• Experience working with service requests, incident management, and technical documentation.
• Strong written and verbal communication skills, including the ability to explain technical concepts to diverse audiences.
• Ability to manage multiple priorities and collaborate effectively with customers and internal technical teams.

Nice To Haves

• At least 3 years of hands-on Cerner Millennium experience, particularly with Pharmacy, Radiology, EDM, and/or CAMM.
• Previous experience working in an Oracle Health/Cerner technical support organization.
• Experience investigating and resolving complex application issues in hospital or healthcare environments.
• Familiarity with Cerner Millennium application configurations, workflows, and integrations.
• Experience collaborating with software engineering and development teams to investigate product defects.
• Knowledge of SQL, database troubleshooting, or other technical diagnostic tools.
• Experience supporting application upgrades, enhancements, and new functionality releases.
• Familiarity with automation, AI-assisted troubleshooting, and continuous-improvement initiatives.

Responsibilities

• Provide technical support for Oracle Health (Cerner Millennium) applications, troubleshooting and resolving moderately complex technical and functional issues.
• Investigate, reproduce, diagnose, and resolve application issues affecting healthcare clients and clinical workflows.
• Serve as a primary point of contact for customer inquiries, provide timely updates, and drive issues through resolution.
• Analyze technical issues, identify root causes, and implement appropriate solutions or workarounds.
• Escalate complex technical issues to engineering, development, or other specialized teams when necessary.
• Support and troubleshoot Cerner Millennium applications, with a focus on Pharmacy, Radiology, EDM, and/or CAMM solutions.
• Develop a strong understanding of application functionality, system configurations, integrations, and clinical workflows.
• Collaborate with internal teams to investigate application defects, system performance issues, and unexpected behaviors.
• Assist with application upgrades, new releases, functionality changes, and associated troubleshooting.
• Build relationships with healthcare clients by providing responsive, professional, and effective technical support.
• Communicate technical findings and resolutions clearly to technical and non-technical stakeholders.
• Collaborate with engineering, product development, and other support organizations to resolve customer issues.
• Provide customers with guidance and training regarding product functionality, updates, and best practices.
• Maintain accurate documentation of technical investigations, troubleshooting steps, and resolutions in service requests.
• Develop and maintain Knowledge Base articles, troubleshooting guides, and internal support documentation.
• Identify recurring issues and recommend improvements to support processes and workflows.
• Leverage automation, AI-assisted tools, and other technologies to improve troubleshooting efficiency and root-cause analysis.
• Participate in knowledge-sharing sessions, technical training, and continuous-improvement initiatives.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short-term and long-term disability
• Life insurance and AD&D
• Supplemental life insurance for employees, spouses, and children
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off, including flexible or accrued vacation depending on employee eligibility and position
• 11 paid holidays
• Paid sick leave
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal benefits
• Voluntary auto, homeowner, and pet insurance
• Potential bonus and equity eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed