Support Engineer - Oracle Health

Oracle • Kansas City, MO

3d • Hybrid

About The Position

As a Support Engineer I, you will investigate front-end applications by capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. You will also use backend techniques such as capturing log files, querying tables, updating database fields, and cycling servers.

The role requires clear verbal and written communication with clients and internal collaborators. You will document notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle, prioritize work according to severity, and collaborate across teams to ensure issues reach the appropriate individuals. On-call coverage during or outside business hours may be required as needed. The position has a hybrid work requirement and is preferably based in Orlando, Florida; Kansas City, Missouri; or Nashville, Tennessee.

Requirements

• At least a bachelor's degree in Computer Science, Engineering, Information Systems, Software Engineering, or a related field, or the alternative qualifications specified in the posting.
• The posting lists minimum experience requirements of five years with a bachelor's degree, or four years in customer support, technical support, or a related field; its qualifications section also describes a bachelor's degree as an alternative to that four-year experience requirement.
• Demonstrated customer service skills and ability to resolve issues professionally.
• Ability to identify, address, and resolve conflicts.
• Ability to prioritize tasks and projects for efficient resource allocation.
• Knowledge of and adherence to regulatory, legal, and organizational compliance requirements.
• Ability to perform effectively in high-pressure, time-sensitive situations.
• Ability to work different shifts and provide on-call support outside standard business hours as needed.

Nice To Haves

• 0–2+ years of experience in application support, client/customer support, incident management, problem management, and change management.
• Knowledge of SQL.
• Outstanding interpersonal abilities and effective communication with collaborators across global regions.
• Oracle Diagnostic Methodology Certification within the first 30 days of hire.
• Five years of experience in customer support, technical support, or a related field; alternatively, a bachelor's degree in Business, Finance, Computer Science, Information Systems, Information Technology, or a related field plus one year of such experience.

Responsibilities

• Investigate front-end application issues by capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally.
• Use backend techniques, including capturing log files, querying tables, updating database fields, and cycling servers.
• Communicate effectively with clients and internal collaborators.
• Document notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle.
• Prioritize work based on severity while balancing client and business needs.
• Collaborate across teams to route and resolve issues with appropriate individuals.
• Work with Development, Engineering, and Project teams to resolve escalated issues.
• Provide on-call coverage during or outside business hours as needed.

Benefits

• Competitive benefits, including flexible medical, life insurance, and retirement options.
• Employee volunteer programs that encourage giving back to communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level