Support Engineer - Oracle Health

Oracle•Kansas City, KS

2d•Hybrid

About The Position

As a Support Engineer I at Oracle Health, you will investigate issues with front-end applications by capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. You will also use backend techniques such as capturing log files, querying tables, updating database fields, and cycling servers. The role involves communicating effectively with clients and internal collaborators and documenting notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. You will prioritize work based on severity to balance client and business needs, and collaborate across teams so issues are handled by the appropriate people. On-call coverage during or outside business hours may be required as needed. The position has a hybrid work requirement. Preferred locations are Orlando, Florida; Kansas City, Missouri; and Nashville, Tennessee.

Requirements

At least five years of experience and a bachelor's degree.
Bachelor's degree in Computer Science, Engineering, Information Systems, Software Engineering, or a related field.
Ability to work different shifts and provide on-call support outside standard business hours as needed.

Nice To Haves

0–2+ years of experience in application support, client/customer support, incident management, problem management, and change management.
Knowledge of SQL.
Outstanding interpersonal abilities and effective communication skills with collaborators across various global regions.

Responsibilities

Investigate front-end application issues by capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally.
Use backend investigation techniques, including capturing log files, querying tables, updating database fields, and cycling servers.
Communicate with clients and internal collaborators throughout investigations.
Document notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle.
Prioritize work based on severity while balancing client and business needs.
Collaborate across teams to ensure issues are addressed by the appropriate individuals.
Provide on-call coverage during and outside business hours as needed.

Benefits

Medical, dental, and vision insurance, including expert medical opinion.
Short-term and long-term disability insurance.
Life insurance and accidental death and dismemberment insurance.
Supplemental life insurance for employees, spouses, and children.
Health care and dependent care flexible spending accounts.
Pre-tax commuter and parking benefits.
401(k) Savings and Investment Plan with company match.
Paid time off, including flexible or accrued vacation depending on eligibility and position.
11 paid holidays.
Paid sick leave.
Paid parental leave.
Adoption assistance.
Employee Stock Purchase Plan.
Financial planning and group legal benefits.
Voluntary benefits including auto, homeowner, and pet insurance.
May be eligible for equity.