Senior Network Services Engineer, Oracle Health

Oracle•Nashville, TN

About The Position

Executes the design, installation, and maintenance of network infrastructure and related technologies. Uses network management tools to analyze performance in collaboration with senior team members, coordinates network changes with stakeholders, and deploys networks and security policies using automated tools. Serves as a technical liaison with customers and internal teams, maintains network inventory and configuration data, monitors network components, and manages security and compliance policies. Supports peer mentoring, task standardization, and troubleshooting, proactively addressing service impacts and client problems. The role supports the reliability of physical and cloud network services for Oracle Health customers. It operates and troubleshoots network devices and cloud networking services, uses established automation and infrastructure-as-code workflows, responds to incidents, performs approved production changes, and contributes to operational improvements. The engineer coordinates with infrastructure, security, SRE, platform, application, and vendor teams, maintains documentation, and provides clear handoffs across regions and time zones. Some Network Service roles may also develop and maintain automation and scripts, and create or customize dashboards, telemetry systems, and alerting mechanisms. This role participates in a global on-call rotation and planned maintenance outside normal business hours, including weekends and holidays as assigned.

Requirements

Bachelor’s degree or equivalent combination of education and practical experience.
Practical experience supporting production enterprise, data center, or cloud networks and ability to complete well-defined operational work semi-independently.
Working knowledge of networking fundamentals typically associated with CCNA or CCNP study or equivalent practical experience, including TCP/IP, subnetting, switching, VLANs, routing, network segmentation, NAT, VPNs, and high availability.
Understanding of BGP and OSPF fundamentals, including inspecting routing tables, recognizing common adjacency or route advertisement issues, and troubleshooting within established configurations.
Hands-on experience configuring, maintaining, and troubleshooting production network devices, with familiarity supporting routers, switches, firewalls, load balancers, DNS, and DHCP.
Practical cloud networking experience in OCI or AWS, including virtual networks, subnets, routing, security controls, and load balancing, and ability to learn and support the other platform using established procedures.
Ability to use packet captures, logs, metrics, telemetry, and basic Linux commands to investigate connectivity and service issues and identify when additional expertise is needed.
Ability to run and read existing Python scripts, understand their inputs and outputs, investigate common execution errors, and provide tool owners useful diagnostic information.
Experience using existing Terraform configurations or modules, updating variables, interpreting planned changes, and following documented deployment and state management procedures.
Familiarity with Git, pull requests, peer review, and automated validation or CI/CD workflows for configuration changes.
Experience participating in incident response, documenting findings, following escalation procedures, and completing assigned corrective actions.
Ability to manage assigned tasks, recognize operational risks, communicate blockers, and seek guidance when requirements or troubleshooting steps are unclear.
Ability to communicate clearly during time-sensitive conference calls, summarize symptoms and actions taken, and provide audience-appropriate status updates and next steps to customers and partner teams.
Availability to participate in a global on-call rotation and planned maintenance outside normal business hours, including weekends and holidays as assigned.

Nice To Haves

Experience supporting both OCI and AWS, with familiarity with OCI VCNs, DRGs, and FastConnect, or AWS VPCs, Transit Gateway, and Direct Connect.
Experience supporting healthcare technology or other environments with demanding availability, privacy, security, and compliance requirements.
Experience making small, reviewed changes to existing scripts or using network device APIs, Ansible, or other configuration management tools.
Experience contributing to monitoring, configuration compliance, capacity reviews, or disaster recovery exercises.
Relevant networking or cloud certifications, such as CCNA, CCNP, or OCI/AWS certifications, or equivalent demonstrated technical knowledge.

Responsibilities

Support network service reliability and monitor, operate, and maintain physical and cloud network services supporting Oracle Health customers.
Take ownership of assigned operational tasks and follow issues through resolution or coordinated handoff.
Deploy, configure, maintain, upgrade, and troubleshoot routers, switches, firewalls, and load balancers using established designs and procedures.
Configure and troubleshoot OCI and AWS virtual networks, subnets, routing, security controls, DNS, and load balancing within established patterns.
Assist with private connectivity between cloud and data center environments.
Use established Python tools and scripts for provisioning, validation, diagnostics, telemetry, compliance checks, and remediation; investigate common failures and provide reproducible details to tool owners.
Update approved Terraform variables and supported configuration settings, review plans, execute established deployment workflows, validate results, and follow documented rollout, rollback, and state management procedures.
Identify repetitive operational tasks, describe requirements and expected outcomes, and help test and adopt updated tools, scripts, and configurations.
Investigate common and moderately complex issues within familiar services, gather evidence, apply approved recovery procedures, and promptly escalate unfamiliar, high-impact, or unresolved problems.
Contribute to root cause analysis and assigned corrective actions.
Prepare and perform routine production changes and defined portions of upgrades, migrations, and maintenance; document implementation, validation, and rollback steps and obtain required reviews and approvals.
Contribute improvements to monitoring, alerts, configuration consistency, runbooks, and recovery procedures; collect capacity and performance data and flag emerging concerns.
Coordinate assigned work with infrastructure, security, SRE, platform, application, and vendor teams, and seek senior engineering guidance when work exceeds established patterns.
Maintain accurate network diagrams, configuration records, runbooks, and issue updates, and provide clear handoffs across regions and time zones.
Participate in a global on-call rotation and planned maintenance outside normal business hours, including weekends and holidays as assigned.
Use established runbooks and escalation procedures, engage senior engineers for complex or high-impact issues, and maintain ownership of assigned actions through resolution or coordinated handoff.

Benefits

Medical, dental, and vision insurance, including expert medical opinion.
Short-term and long-term disability.
Life insurance and AD&D.
Supplemental life insurance for employees, spouses, and children.
Health care and dependent care Flexible Spending Accounts.
Pre-tax commuter and parking benefits.
401(k) Savings and Investment Plan with company match.
Paid time off, including flexible vacation for eligible salaried employees or accrued vacation for other eligible employees.
11 paid holidays.
Paid sick leave: 72 hours upon hire, refreshed each calendar year, with unused balance carrying over up to a 112-hour cap.
Paid parental leave.
Adoption assistance.
Employee Stock Purchase Plan.
Financial planning and group legal benefits.
Voluntary benefits including auto, homeowner, and pet insurance.
May be eligible for bonus and equity.